Brienne Cheevers
Winter Springs,FL
Summary
To contribute my skills in a long-term position with a company that is focused on customers/patients.
Overview
16
16
years of professional experience
Work History
Hearing Care Coordinator
Sonova AC US
12.2019 - Current
- Front office management, first point of patient contact, responsible for ordering and receiving medical devices, inventory, all financial transactions, inbound and outbound calling and participating in sales process.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
PATIENT CARE COORDINATOR
FLORIDA MEDICAL HEARING CENTERS/ WS Audiology
08.2016 - 12.2019
- Front office management, first point of patient contact, responsible for ordering and receiving medical devices, inventory, all financial transactions, inbound and outbound calling and participating in sales process.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
STORE MANAGER
GYMBOREE
01.2013 - 01.2016
- Responsible for all transactions, customer satisfaction, inventory and store set up, supervising staff. Set up of displays, letting all customers that walk in aware of sales, helping assist customers in their purchases.
SERVER and CATERING ASSISTANT
RED ROOSTER
01.2013 - 01.2016
- Serving guests, upkeep of restaurant, presenting and uncorking wine at guest tables, confirming reservations
Patient Care Coordinator
COASTAL HEARING AID CENTERS
01.2010 - 01.2013
- Front office management, first point of patient contact, responsible for ordering and receiving medical devices, inventory, all financial transactions, inbound and outbound calling and participating in sales process.
Education
High school or equivalent -
SPACE COAST MASSAGE SCHOOL
Melbourne, FL01.2013
High school or equivalent -
SEBASTIAN RIVER HIGH SCHOOL
Sebastian, FL01.2012
Skills
- SATISFACTION
- PATIENT CARE
- POINT OF SALE
- CUSTOMER SERVICE
- EXCEL
- Microsoft Word
- Data Entry
- Outlook
- Scheduling
- Receptionist
- Microsoft Excel
- Organizational Skills
- Billing
- Time Management
- Training
- Documentation
- Outbound Sales
- Medical Scheduling
- Office Management
- Medical Office Experience
- Cold Calling
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Goal setting
- Patient registration
Timeline
Hearing Care Coordinator
Sonova AC US
12.2019 - Current
PATIENT CARE COORDINATOR
FLORIDA MEDICAL HEARING CENTERS/ WS Audiology
08.2016 - 12.2019
STORE MANAGER
GYMBOREE
01.2013 - 01.2016
SERVER and CATERING ASSISTANT
RED ROOSTER
01.2013 - 01.2016
Patient Care Coordinator
COASTAL HEARING AID CENTERS
01.2010 - 01.2013
High school or equivalent -
SPACE COAST MASSAGE SCHOOL
High school or equivalent -
SEBASTIAN RIVER HIGH SCHOOL
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