Brientee Wright
Euless,TX
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Ops Cordinator
Moxie Pest Control
04.2023 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Uploaded time records into computer system and made adjustments to over 60 employees create accurate database for payroll processing functions.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Behavioral Therapist
CARD
11.2021 - 07.2022
- Present and assist staff in design and implementation of positive behavior support systems to decrease inappropriate undesirable behaviors that impede student access to curriculum and increase appropriate desirable behaviors that will improve student academic success.
- Managed 7-10 clients while simultaneously working with coworkers to ensure same treatment plan was implemented.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies
- Collected session data to aid in treatment planning and assessment
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions
Settlement Specialist
Cardinal Financial
01.2020 - 02.2021
- Prepare and deliver closing documents and settlement statements to settlement agents, title companies and borrowers
- Meet daily, weekly and monthly internally specified requirements surrounding successful productivity requirements without compromising loan quality.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Managed over 80 calls a day to customers and corporations to retrieve and update employee information in regards to home loan
File Clerk
BLACK FAMILY & CHILD SERVICES
08.2019 - 12.2019
- Managed patient health files, filed records in alphabetical order, assisted in audits, and collected clerical data information
- Maintained physical and computer-based filing systems
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
Dispatcher
American Home Shield
07.2018 - 11.2018
- Dispatch work orders from queue following established guidelines, answers inbound service and dispatch calls and provides necessary follow-up to customers, makes outbound calls to locate authorized contractors, interprets contracts for all customers and contractors, and generates work orders using applicable software
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
Key Holder
Piercing Pagoda
08.2017 - 07.2018
- Greeting customers, addressing customer needs, promoting jewelry items, conducting piercing operations on a wide range of individuals, and maintaining clean and presentable kiosk
- Displayed merchandise by arranging in appealing ways to boost sales
- Completed store opening and closing procedures as per company guidelines
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Built customer loyalty and retention by delivering excellent shopping experiences
Education
Certification in Cosmetology -
Gateway Community College
Phoenix, AZ2017
Diploma -
Peoria High School
Peoria, AZ2017
Skills
- Graduate with cosmetology, sales, admin, and customer service experience
- Dispatch
- Call Center
- Childcare
- Data Entry
- Microsoft Excel
- Administrative experience
- Behavioral Health
- Data Organization
- Sales Negotiation
- Customer Service Oral/Written Communication
- Analytical Adaptability
- Detail Oriented
- Conflict Resolution
- Filing
- Data collection
- Certifications and Licenses
- First Aid Certification
- CPR Certification
Certification
- First Aid/CPR Certified
- TABC
- Food Handler's
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Field Ops Cordinator
Moxie Pest Control
04.2023 - Current
Behavioral Therapist
CARD
11.2021 - 07.2022
Settlement Specialist
Cardinal Financial
01.2020 - 02.2021
File Clerk
BLACK FAMILY & CHILD SERVICES
08.2019 - 12.2019
Dispatcher
American Home Shield
07.2018 - 11.2018
Key Holder
Piercing Pagoda
08.2017 - 07.2018
Certification in Cosmetology -
Gateway Community College
Diploma -
Peoria High School
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