BRIEON ALLEN
Memphis,TN
Summary
Detail-oriented individual equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Relationship Banker
First Horizon
03.2023 - Current
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Monitored accuracy of customer information in system.
- Tracked and processed customer account requests and applications.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Strengthened internal controls by working closely with auditors during annual reviews, addressing identified weaknesses promptly.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Universal Banker
First Horizon
05.2022 - 03.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
SALES SPECIALIST
Home Depot
08.2015 - 05.2022
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generating leads
- Coordinating sales efforts with marketing programs.
- Answering customer questions about credit terms, products, prices and availability
Education
High School Diploma -
Abramson Sci Academy
New Orleans, LA06.2014
Skills
- Compliance Monitoring
- Audit Support
- Data Analysis
- Business Development
- Partnership Management
- Creative Thinking
- Credit analysis
- Problem-solving abilities
- Adaptability and Flexibility
Timeline
Relationship Banker
First Horizon
03.2023 - Current
Universal Banker
First Horizon
05.2022 - 03.2023
SALES SPECIALIST
Home Depot
08.2015 - 05.2022
High School Diploma -
Abramson Sci Academy
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