BRIER DEBOSE
Houston,TX
Summary
Highly adaptable to addressing diverse customer needs, bringing seven years of experience in fast-
paced settings. Personable administrator offers personnel management expertise coupled with
consistently resolving employee challenges, being flexible and adaptable to changing priorities.
Diligent and detail-oriented while professionally coordinating files, correspondence and resources
to boost productivity and facilitate operations. Skilled and successful at developing and leading
targeted programs aimed at improving psychological operations by accounting for human factors in
different environments. Designs and implements traditional and cutting-edge experiments to
enhance data collection and drive necessary change.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Houston Community College
03.2023 - 09.2023
- Responsible for semester course scheduling, and track enrollment/personnel matters
- Support the implementation of dual credit recruitment, workshops, and other events
- Develop course schedule spreadsheets as directed by the supervisor
- Inventory office supplies to prepare orders for purchase
- Prepare basic reports, such as budget, payroll and enrollment reports, as directed by supervisor
- Proficient in PeopleSoft, Oracle, Word, Excel and preformed data analytics.
Customer Care Coordinator
UnitedHealth Care, UnitedHealth Group
09.2022 - 01.2023
- Assists members with social determinants of health and links to community resources
- Complete Health Risk Assessments with members and offer plan benefits based on score
- View medical and Rx claims
- Work with hospitals, clinics, facilities and the clinical team to manage requests for services
- Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
- Educates member on gaps in care and assists with scheduling provider appointments.
Receptionist
Houston Community College
01.2022 - 08.2022
- Use the following software: PeopleSoft, Oracle, Word, Excel
- Respond to special requests and projects, frequently under deadline conditions
- File correspondence, records, and other department documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Seasonal Operations Administrator
Best Buy Distribution Center
10.2021 - 12.2021
- Managed internal operational standards and productivity targets.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Enters, verifies, maintains, and corrects data on computer and or handheld scanning device.
- Creates all work assignments for warehouse personnel.
- Completes Delivery Distribution Center reports including detention logs, product audits,receiving variance logs, and trailer shipping logs.
- Manages direct to client orders using multiple systems, email, and phone correspondence.
- Verifies, maintains, and audits issues concerning vendor appointments, shipment quality,damage, and third-party logistics delivery issues.
- Responsible for all entry of third-party logistics claims and damages.
Package Handler
Fed Ex Ground
06.2019 - 05.2021
- Coordinate and manage multiple priorities in a fast-paced environment
- Ensured packages were sealed properly
- Assisted in loading delivery trucks with prepared packages.
Seasonal Operations Admin I
Fed Ex Ground
11.2020 - 01.2021
- Responsible for performing the clerical and administrative functions
- Tends to damage and incorrectly addressed packages
- Serves as a customer's first line of contact for a variety of issues.
Education
Bachelor of Arts - Psychology
Lamar University
Beaumont, TX12.2023
High School Diploma -
Alief Taylor HS
Houston, TX05.2018
Skills
- Quantitative and Qualitative Research
- Multiple Priorities Management
- Operations Monitoring
- Excel Spreadsheets
- Conflict Management
- Attention to Detail
- Resourceful and Analytical
- Work Planning Prioritization
Timeline
Administrative Assistant
Houston Community College
03.2023 - 09.2023
Customer Care Coordinator
UnitedHealth Care, UnitedHealth Group
09.2022 - 01.2023
Receptionist
Houston Community College
01.2022 - 08.2022
Seasonal Operations Administrator
Best Buy Distribution Center
10.2021 - 12.2021
Seasonal Operations Admin I
Fed Ex Ground
11.2020 - 01.2021
Package Handler
Fed Ex Ground
06.2019 - 05.2021
Bachelor of Arts - Psychology
Lamar University
High School Diploma -
Alief Taylor HS
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