BRIER DEBOSE
Houston,TX
Summary
Highly adaptable while addressing diverse customer needs, bringing eight years of experience in fast-paced settings. Organized professional, strong work ethic, and exceptional interpersonal skills. Commended for honesty, hard work and positive attitude. Adept at working effectively unsupervised and quickly mastering new skills to enhance and drive necessary change.
Overview
6
6
years of professional experience
Work History
Enrollment Services Associate
Houston Community College System
Houston, TX
06.2024 - Current
- Advise and assist students of the enrollment process
- Coordinate with the district and various entities in the reconciliation of data for state and federal reporting to ensure compliance and meet accountability requirements.
- Provide admissions testing referrals for pre- and post-test assessments
- Establish, implement and monitor security procedures for securing transcript materials, validate and issue official college transcripts and verifications.
- Research, recommend and process approval or denial of refund petitions.
- Promote college retention by properly screening and providing information to advise students regarding the withdrawal process, Texas Success Initiative (TSI) requirements, standardized test reinstatement, and TSI regulatory compliance
- Disseminate information on college policies and procedures related to student enrollment.
- Maintain confidentiality of information in business processes related to students, faculty and staff
Administrative Assistant
Houston Community College
03.2023 - 09.2023
- Responsible for semester course scheduling, and track enrollment/personnel matters
- Creates and reviews reports of expenditures and activities.
- Support the implementation of dual credit recruitment, workshops, and other events
- Develop course schedule spreadsheets and prepare basic reports, such as budget, payroll and enrollment reports
- Provide assistance to students with accurate up-to- date information to make sound educational decisions
- Inventory office supplies to prepare orders for purchase
- Worked in PeopleSoft, Oracle, MS office, Excel and preformed data analytics
- Coordinate, schedule travel for Department faculty and staff.
- Respond to special projects
- Respond to student and community inquiries as they arise.
Customer Care Coordinator
UnitedHealth Care
Remotely
09.2022 - 01.2023
- Across multiple databases, assists members with social determinants of health and links to community resources based on their individual needs
- Conducting comprehensive clinical assessments to determine service needs and track progress towards treatment goals.
- View and process medical and Rx claims
- Collaborate with hospitals, clinics, facilities and the clinical team to manage requests for services
- Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
- In a call-center setting, handle escalated calls, resolving complex customer issues
Receptionist
Houston Community College
01.2022 - 08.2022
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Respond to special requests and projects
- File correspondence, records, and other department documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Seasonal Operations Administrator
Best Buy Distribution Center
10.2021 - 12.2021
- Managed internal operational standards and productivity targets
- Analyzed department metrics and performance
- Conducted root cause analysis in deficient areas
- Enters, verifies, maintains, and corrects data using multiple software applications
- Creates all work assignments for warehouse personnel
- Completes Delivery Distribution Center reports including detention logs, product audits, receiving variance logs, and trailer shipping logs
- Manages direct to client orders using multiple systems, email, and phone correspondence
- Verifies, maintains, and audits issues concerning vendor appointments, shipment quality, damage, and third-party logistics delivery issues
ABA Therapist
Trumpet Behavioral Health
08.2021 - 09.2021
- Designed, developed and updated specific social or communication programming for individual clients according to presenting needs.
- Providing crisis interventions
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
- Interpreted research or operational data.
- Evaluated effectiveness of counseling or educational programs/monitoring consumer progress towards treatment goals
- Delivering skills training and psychosocial rehabilitation services to address severe and persistent mental illness and related challenges that hinder individuals' functioning.
Package Handler
FedEx Ground
06.2019 - 05.2021
- Sorted packages to appropriate slide, line or belt for final distribution.
- Coordinate and manage multiple priorities in a fast-paced environment
- Ensured packages were sealed properly
- Assisted in loading delivery trucks with prepared packages
Seasonal Operations Admin I
FedEx Ground
11.2020 - 01.2021
- Responsible for performing the clerical and administrative functions
- Ensures the efficient daily operation of the office and department functions, including maintenance of supplies and equipment
- Tends to damage and incorrectly addressed packages
- Processed hazmats for shipping by determining the constituents present and any multiple hazard classes present
- Serves as a customer's first line of contact for a variety of issues
- Processed returns and exchanges according to company policy.
Special Education Teacher Assistant
Houston Independent School Distict
08.2020 - 10.2020
- Adapts classroom activities, assignments and/or materials under the direction of the classroom teacher for the purpose of supporting and reinforcing classroom objectives.
- Communicates with teachers and other district personnel for the purpose of assisting in evaluating progress and/or implementing IEP objectives.
Implements instructional programs and lesson plans for the purpose of presenting and/or reinforcing learning concepts. - Maintains classroom equipment and work area for the purpose of ensuring availability of a safe learning environment and/or meeting mandated requirements.
- Monitors individual and/or groups of students in a variety of settings.
- Provides, under the supervision of assigned teacher, instruction to students in a variety of individual and group activities
- Documents student’s daily activities
Implements behavioral plans designed by IEP team for students with behavior disorders or other special conditions - Responds to emergency situations
- Plan, develop, and use a variety of teaching methods and materials that assist students in meeting course objectives and which are appropriate for students with differing educational and experiential backgrounds and learning styles.
Fulfillment Associate
Target
04.2020 - 08.2020
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Located merchandise from shelves and storage areas to fill orders.
- Packed merchandise for delivery/ organized on pallets.
General Operations Management
Lamar University Recreational Sports Center
Beaumont, TX
09.2018 - 03.2020
- Established quality assurance processes to ensure customer satisfaction.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Developed innovative approaches that increased efficiency without sacrificing quality or safety standards.
- Provides guidance to subordinate staff and evaluates performance
Service Desk Associate
Home Depot
05.2019 - 08.2019
- Fielded calls from field service engineers needing corporate support and researched, routed, navigated or escalated to meet customer needs.
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
- Directed calls to product line specialists, application and system specialists and vendor resources
- Facilitated will call pick -ups
- Processed returns
- Partnered with freight department to process customer orders and stored for customer pick up
Education
Bachelor of Arts - Psychology
Lamar University
Beaumont, TX12.2023
High School Diploma -
Alief Taylor HS
Houston, TX05.2018
Skills
- Detail oriented
- Software and web-based applications (PeopleSoft, Excel, MS applications, etc)
- Exceeded Verbal and Written Communication
- Adaptability and Flexibility
- Critical and analytical thinking
- Interpersonal Skills Development
- Collaboration
- Organized recordkeeping and documentation
- Active listening
- Ability to prioritize and manage time effectively
Timeline
Enrollment Services Associate
Houston Community College System
06.2024 - Current
Administrative Assistant
Houston Community College
03.2023 - 09.2023
Customer Care Coordinator
UnitedHealth Care
09.2022 - 01.2023
Receptionist
Houston Community College
01.2022 - 08.2022
Seasonal Operations Administrator
Best Buy Distribution Center
10.2021 - 12.2021
ABA Therapist
Trumpet Behavioral Health
08.2021 - 09.2021
Seasonal Operations Admin I
FedEx Ground
11.2020 - 01.2021
Special Education Teacher Assistant
Houston Independent School Distict
08.2020 - 10.2020
Fulfillment Associate
Target
04.2020 - 08.2020
Package Handler
FedEx Ground
06.2019 - 05.2021
Service Desk Associate
Home Depot
05.2019 - 08.2019
General Operations Management
Lamar University Recreational Sports Center
09.2018 - 03.2020
Bachelor of Arts - Psychology
Lamar University
High School Diploma -
Alief Taylor HS
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