Summary
Overview
Work History
Education
Skills
Timeline
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Briesha Alcorn

New Orleans,Louisiana

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

19
19
years of professional experience

Work History

Ambassador

Capital One
New Orleans, Louisiana
08.2016 - Current
  • Perform a wide variety of transactions, including check cashing, deposits, transfers, and withdrawals, while monitoring for fraud.
  • Perform tasks including balancing the ATM, scheduling, and vault custodian.
  • Always aware of being in compliance.
  • Great at helping customers reduce their financial anxiety.
  • Experience in researching and answering customers' inquiries.
  • I am naturally curious and love to learn new things.

Loan Specialist/ Assistant Manager

Advance America
New Orleans, Louisiana
10.2013 - 04.2016
  • Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when the equipment malfunctions.
  • Greet visitors and handle calls, directing them to the appropriate person according to their needs.
  • Verify and examine the information and accuracy of loan and closing documents.
  • Record applications for loans and credit using a computer, and disburse funds when approved.
  • Operate the telephone switchboard, take messages, and schedule appointments.
  • Balance cash drawers, opening and closing of the center.
  • Collect payments on past-due accounts.
  • Organize the collection list based on customers' severity of delinquency.

Cashier/Customer Service Representative

The Home Depot
Kenner , Louisiana
10.2010 - 06.2013
  • Manage money in the cash drawer during the shift to ensure that amounts are correct and that there is adequate change.
  • Receive payments by cash, check, credit cards, vouchers, and automatic debits.
  • Process merchandise returns and exchanges.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Cash management, online orders.
  • Phone orders.

Assistant Manager

Claire's Boutique
New Orleans, Louisiana
08.2008 - 02.2010
  • Check to ensure that appropriate changes were made to resolve customer issues.
  • Customer service.
  • Cash management.
  • Nightly deposits.
  • Meeting sales goals.
  • Maintaining the store.
  • Daily paperwork.
  • Organizing store merchandise.
  • Opening and closing the store.

Sales Associate

Claire's Boutique
Lake Charles, Louisiana
01.2006 - 08.2008
  • Customer service
  • organize merchandise
  • Greet customer
  • operate cash register

Education

High School Diploma -

Warren Easton Senior High School
New Orleans, LA
05-2003

Delgado Community College
New Orleans, LA

Skills

  • Transaction processing
  • Fraud detection
  • Regulatory compliance
  • Customer relationship management
  • Cash handling
  • Balancing ATM
  • Vault custodian
  • Time management
  • Problem solving
  • Team management
  • Product knowledge

Timeline

Ambassador

Capital One
08.2016 - Current

Loan Specialist/ Assistant Manager

Advance America
10.2013 - 04.2016

Cashier/Customer Service Representative

The Home Depot
10.2010 - 06.2013

Assistant Manager

Claire's Boutique
08.2008 - 02.2010

Sales Associate

Claire's Boutique
01.2006 - 08.2008

High School Diploma -

Warren Easton Senior High School

Delgado Community College

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