Brietta Hardman
Hood River,OR
Summary
Experienced server bringing enthusiasm dedication and exceptional work-ethic. trained in the ability to handle delicate situations with guests. Knowledgeable service in diverse cuisine. Relentless focus on ensuring customer satisfaction through open communication, prompt and accurate service.
Overview
6
6
years of professional experience
Work History
Sales / School Manager
Prokite
South Padre Island, TX
09.2023 - 05.2024
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Enhanced client satisfaction through consistent communication, addressing concerns, and tailoring instruction to individual needs.
- Streamlined the booking process for clients, simplifying scheduling and improving overall customer experience.
- Increased repeat business by fostering strong relationships with clients and providing exceptional instruction.
Waitress
El Viejo Almacen
Puerto Rico
12.2022 - 03.2023
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
Waitress
Pfreim Family Brewers
Hood River, USA
06.2022 - 11.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Fine Dining Server
Sea Ranch
South Padre Island, TX
04.2022 - 06.2022
- Provided full Tableside service in a busy upscale Restaurant.
- Adopted a personalized approach, interacting w/ regular customers and memorizing their regular orders.
- Created a welcoming and positive environment to make diners and guests feel at home.
- Ensured that all customers received respectful and professional treatment at all times.
Kiteboarding Shop Retail
Prokite
South Padre Island, TX
03.2022 - 06.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Bartender
Louis Backyard
South Padre Island, TX
02.2022 - 04.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Waitress
Cousins Restaurant And Saloon
The Dalles, OR
06.2021 - 02.2022
- Consistently followed hotel and restaurant protocols, quality assurance standards and regulation.
- Filled in for bartending staff as needed and frequently made drinks for tables customers.
- Ensured diners had a memorable and positive experience through the delivery of prompt and accurate service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
Assistant Manager
Olive Garden
Phoenix, AZ
02.2018 - 06.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma -
Columbia High School
White Salmon, WA06.2016
Skills
- Memorization
- POS System
- Wine/Beer Knowledge
- Customer Satisfaction
- Works well under pressure
- Food safety understanding
- Highly responsible and reliable
- Leadership and teamplayer
- Food and Beverage Service
Kiteboarding
Has a very unique and close-knit community.
The beauty of being out on open water in scenic places, and being constantly challenged in an ever-changing environment is both thrilling and rewarding.
Reference's
Lynn Anderson- 602-943-1502
Virgina Miller- 541-321-0499
Christian Olejas- 213-447-9029
Brett Newcomb- 541-490-6872
Timeline
Sales / School Manager
Prokite
09.2023 - 05.2024
Waitress
El Viejo Almacen
12.2022 - 03.2023
Waitress
Pfreim Family Brewers
06.2022 - 11.2022
Fine Dining Server
Sea Ranch
04.2022 - 06.2022
Kiteboarding Shop Retail
Prokite
03.2022 - 06.2022
Bartender
Louis Backyard
02.2022 - 04.2022
Waitress
Cousins Restaurant And Saloon
06.2021 - 02.2022
Assistant Manager
Olive Garden
02.2018 - 06.2021
High School Diploma -
Columbia High School