Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRIETTA N. WILSON

Neptune

Summary

Dynamic customer service professional with a proven track record in managing high call volumes and effectively resolving complex customer issues. Recognized for reliability and adaptability in fast-paced environments, consistently collaborating with team members to enhance service delivery. Expertise in conflict resolution and a strong commitment to maintaining exceptional customer satisfaction. Passionate about fostering positive relationships and contributing to team goals while meeting evolving customer needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mobility Assistance Vehicle Operator (MAVO)

Quest Medical Transportation LLC
09.2023 - 05.2024
  • Provided safe, reliable non-emergency transportation for patients with mobility challenges.
  • Communicated with empathy and professionalism to ensure a comfortable rider experience.
  • Coordinated with dispatchers and facility staff to plan efficient routes and avoid delays.
  • Maintained strict safety standards, including infection control protocols and equipment checks.
  • Demonstrated steady focus and sound decision-making during unexpected route changes.

Case Investigator / Contact Tracer

Monmouth County Health Department
11.2019 - 04.2022
  • Handled 50–70 cases daily, educating patients on COVID-19 protocols and next steps.
  • Conducted virtual interviews and health screenings using secure systems.
  • Entered accurate demographic info into public health databases.
  • Worked with labs, clinics, and public agencies to coordinate testing and care.
  • Used motivational interviewing to help patients stay informed and follow guidance.
  • Reported key updates to leadership and helped improve team workflows.

Project Lead

SBP New Jersey
03.2020 - 11.2020
  • Led on-site volunteer teams during disaster recovery projects.
  • Tracked goals, enforced safety standards, and handled daily logistics under pressure.
  • Reported progress and team performance to senior staff.
  • Trained new volunteers and built a positive, supportive team environment on the job.

Supply & Logistics Coordinator

SBP New Jersey
05.2019 - 03.2020
  • Managed inventory and supply orders to support daily operations across departments.
  • Maintained organized records of vendors, deliveries, and materials on hand.
  • Communicated with different teams to make sure the right supplies were delivered where and when they were needed.
  • Prioritized on-time delivery and accurate reporting to help field teams stay prepared and efficient.
  • Helped streamline how materials were tracked, stored, and distributed to avoid delays or shortages.

Education

Bachelor of Science - Business Administration, Marketing Concentration

Wagner College
Staten Island, NY
05.2017

Skills

  • Patient appointment scheduling in a centralized contact center
  • Pre-registration and verifying/updating patient demographics
  • Proficient in Epic (EHR) for accurate documentation, messaging, and workflow routing
  • Coordinating with clinics, practices, and insurers to secure authorizations on time
  • Committed to first-contact resolution with empathetic listening and problem solving
  • Consistently meets or exceeds contact center productivity and quality metrics
  • Clear, courteous communication with patients, families, staff, and physicians
  • Experienced with confidential PHI handling and HIPAA-compliant processes
  • Works well within scripts and established workflows while adapting to urgent requests
  • Handles high call volume and shifting priorities with strong attention to detail

Certification

  • MAVO Certification (NJ) – Sept 2023
  • CPR Certified – Sept 2023
  • COVID-19 Contact Tracing – Johns Hopkins University, Nov 2020
  • Positive Behavior Support (CSOC) – Rutgers University, Apr 2022

Timeline

Mobility Assistance Vehicle Operator (MAVO)

Quest Medical Transportation LLC
09.2023 - 05.2024

Project Lead

SBP New Jersey
03.2020 - 11.2020

Case Investigator / Contact Tracer

Monmouth County Health Department
11.2019 - 04.2022

Supply & Logistics Coordinator

SBP New Jersey
05.2019 - 03.2020

Bachelor of Science - Business Administration, Marketing Concentration

Wagner College

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