Briget Smith
Aurora,IN
Summary
Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 20 years of sobriety and ready to help others reclaim lives through use of proper services. Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness. Energetic professional with more than 20 years of expertise providing mental support as well as advice and assistance to those wanting to change lives positively. Hardworking Peer Support Specialist committed to coaching peers through life challenges. Develops customized plans for individual issues. Engaging and outgoing with strong communication skills. Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
! Voice
03.2021 - 03.2023
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Transported individuals to medical appointments and support meetings whenever needed.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Communicated with individuals' family members, offering information and insight into support services available at community level.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Maintained computers, printers and technical resources to avoid disruption in operations.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Designed safe and supportive environment for clients to discuss issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided education on mental health topics and resources to clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed treatment plans to help clients build self-confidence and resilience.
- Facilitated group counseling sessions to support and encourage client growth.
- Educated clients on dangers of substance abuse and prevention techniques.
Cocktail Server
Hollywood Casino
03.2019 - 03.2022
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Communicated with guests to record orders and assess needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Social Sciences
Indiana University - Purdue University Indianapolis
Indianapolis, IN09.2024
Associate of Science - Criminal Justice
Gateway Community And Technical College
Covington, KY09.2023
Skills
- Patient Histories
- Interpersonal Ability
- Communication Abilities
- Peer Interaction
- Coaching and Mentoring
- Constructive Feedback
- Training Programs
- Peer Support
- Treatment Recommendations
- Clients Rights
- Providing Direction
- Relationship Cultivation
- Community Health Center Credentialing
- Privacy and Confidentiality
- Emotional Support
- Public Relations
- Positive Environment Facilitation
- Client Goal Planning
- Patient Interaction
- Phone Inquiry
- Cognitive Behavioral Therapy
- Arranging Transportation
- Intervention Strategies
- Recovery Guidance
- Infection Control Procedures
- Family Assistance
- Security Measures
- Group Activities
- Crisis Situations
- Supporting Daily Living Needs
- Wellness Checks
- Meeting Support
- Living Skills Assistance
- Effective Listening
- Community Organization
- Effective Working Relationships
- Communications Strategies
- Personal Interviews
- Community Integration
- Appointment Scheduling
- Problem-Solving Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Addiction Peer Recovery Coach, [Company Name] - [Timeframe]
Level 2 certification in addiction peer support through ICCADA
I received my level 2 certification as well as my MATS.
Timeline
Certified Peer Support Specialist
! Voice
03.2021 - 03.2023
Cocktail Server
Hollywood Casino
03.2019 - 03.2022
Bachelor of Science - Social Sciences
Indiana University - Purdue University Indianapolis
Associate of Science - Criminal Justice
Gateway Community And Technical College
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