Brigetta Bailey
Glenn Heights,TX
Summary
Versatile professional with experience in the corporate and medical work spaces. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
9
9
years of professional experience
Work History
Consumer Production Strategic Analyst
Bank Of America
03.2010 - 03.2017
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Develop and document business processes.
- Surveillance and remediation.
Modification Specialist II
Bank Of America
04.2009 - 03.2010
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to investors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Managed high volume pipeline resulting in monthly bonus.
- Structure and submit modification proposals for investors.
Financial Services Representative
Countrywide Home Loans
01.2008 - 04.2009
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Customer research and resolution
Mortgage Loan Processor
A&I Mortgage Processing
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Coordinated closing process with attorneys, title companies, and government clerks.
Nurse Technician
Saint Francis Heart Hospital
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
- Documented patient information and care activities in electronic health record.
Education
No Degree - Project Management
Dallas County Community College
Dallas, TX01.2018
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ12.2015
Skills
- Application Preparation
- Appraisal Compilation
- Proficient in Microsoft Office
- Legal Compliance
- Financial Document Review
- Pipeline Management
- Underwriting Knowledge
Timeline
Consumer Production Strategic Analyst
Bank Of America
03.2010 - 03.2017
Modification Specialist II
Bank Of America
04.2009 - 03.2010
Financial Services Representative
Countrywide Home Loans
01.2008 - 04.2009
Mortgage Loan Processor
A&I Mortgage Processing
Nurse Technician
Saint Francis Heart Hospital
No Degree - Project Management
Dallas County Community College
Bachelor of Arts - Business Management
University of Phoenix
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