Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brigette Atkins Harper

Santa Monica,US

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Data Entry Clerk

Tireco
Gardena, CA
12.2023 - 03.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Track in Trace
  • Logistics background
  • Create folders
  • Followed established procedures to enter and process data correctly.

Mortgage Payment Specialist

Bank of Hope
Los Angeles, CA
05.2023 - 09.2023
  • Took phone calls about banking products such as checking, savings, loans, and lines of credit
  • Stayed up to date on latest information about mortgage products and services available.
  • Created 100 member account profiles on organization's online banking program.
  • Electronic filing
  • Remote Verified incoming checks and rejected or accepted checks making sure accounts matches members bank account.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.

HR Administrator

Big 5 corporation
El Segundo, CA
01.2021 - 05.2023
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Oversaw 30 new employee onboarding procedures from initial training to skill development.
  • Worked on termination letters, warning letters and verbal statements.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.

Unemployment Claims Specialist

Tel-Us Call Center
Hawthorne , CA
03.2020 - 12.2020
  • Remote work from home Customer service Developed extensive fact-checking and research skills as result of reviewing various programs and options on regular basis.
  • Reviewed applications for various aid programs and determined which individuals met eligibility requirements.
  • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Scheduled 25 appointments with applicants to gather information and explain benefits processes.
  • Interviewed applicants and explained scope of different available benefits.
  • Proven ability to learn quickly and adapt to new situations.

Appointment Scheduler

Global Paratransit Inc.
Gardena, CA
11.2016 - 10.2019
  • Scheduling 70 to 100 appointments daily.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
  • Sent out 70 ETA's to customer's to let them know when there drivers would arrive.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Generated department orders and accompanying documentation.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.

Education

General Studies -

Leuzinger High School
Lawndale, CA
01.2008

Skills

  • Employment and Labor Laws
  • Performance Appraisal
  • Employee Hiring
  • Decision Making
  • New Hire Onboarding
  • Customer Service
  • Administration strength
  • Customer-oriented
  • Microsoft software
  • Excel software
  • Data Entry
  • Office equipment proficiency

Timeline

Data Entry Clerk

Tireco
12.2023 - 03.2024

Mortgage Payment Specialist

Bank of Hope
05.2023 - 09.2023

HR Administrator

Big 5 corporation
01.2021 - 05.2023

Unemployment Claims Specialist

Tel-Us Call Center
03.2020 - 12.2020

Appointment Scheduler

Global Paratransit Inc.
11.2016 - 10.2019

General Studies -

Leuzinger High School

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Brigette Atkins Harper