Brigette Duttlinger
Houston,TX
Summary
Im an adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Im also a hardworking food & beverage worker with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Memorial Lutheran School
Houston, TX
02.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Coordinated travel arrangements for employees and visitors when required.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Baby Sitter
Self Employed Web
Houston, TX
02.2022 - Current
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Maintaining a positive attitude while being patient and understanding with the children.
- Using problem-solving skills to anticipate potential issues before they arise.
- Helping older children with homework assignments as directed by parents.
- Monitored children's safety and well-being to prevent accidents and falls.
- Helped complete homework, school projects and chores.
- Read stories and played alphabet games to promote early literacy.
Pet Sitter
Self Employed Web
Houston, TX
01.2021 - Current
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Provided companionship to animals by playing with them or providing belly rubs.
- Followed safety protocols for handling animals in accordance with company policies and local regulations.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
- Delivered mail, newspapers, packages from the front porch to inside the home while caring for the pet.
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
- Prepared food to meet needs of animals under care with appropriate meals.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Food & Beverage Worker
Club Westside
Houston, TX
06.2023 - 07.2024
- Provided excellent customer service to guests by taking orders, answering questions and making recommendations.
- Organized inventory of food, beverage and supplies for efficient restocking and ordering.
- Performed opening duties such as setting up the dining area, stocking condiments and preparing beverages.
- Prepared various menu items in accordance with recipes and standards.
- Ensured all dishes were served in a timely manner according to restaurant standards.
- Maintained cleanliness of work area throughout shift including washing dishes, wiping down counters and cleaning floors.
- Assisted with closing duties such as counting cash drawers, cleaning equipment and restocking shelves.
- Transported dirty dishes from dining room to dishwashing area following health code regulations.
- Coordinated with kitchen staff on food preparation times and special orders from customers.
- Adhered to sanitation guidelines when storing or disposing of food products.
- Delivered food trays to customers in a timely manner ensuring all items are correctly included.
- Assisted servers with refilling drinks, clearing tables or delivering extra items requested by guests.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Trained new employees to perform duties.
Education
High School Diploma -
Memorial Lutheran School
5800 Westheimer Rd, Houston, TX 7705705-2024
Skills
- Office Organization
- Mail Sorting
- Office Administration
- Customer Service
- Mail distribution
- Call Routing
- Beverage Preparation
- Table Setting
- Order Management
- Food Plating
- Food Storage
Timeline
Front Desk Receptionist
Memorial Lutheran School
02.2024 - Current
Food & Beverage Worker
Club Westside
06.2023 - 07.2024
Baby Sitter
Self Employed Web
02.2022 - Current
Pet Sitter
Self Employed Web
01.2021 - Current
High School Diploma -
Memorial Lutheran School
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