Brigette Flores

• Deliver superior administrative services with employees and management
• Coordination of all the following process (including, but not limited to billing, rate quotation, approval of vendors invoices)
• Respond to emails from external and internal customers daily
• Handle full brokerage cycle: customer and carrier relationship, price negotiation, analysis of market trends
• Oversee and coordinate loads
• Effectively prioritize multiple tasks and deadlines, with flexibility and capacity to identify and administer competing operational priorities in a changing environment.

· Accounting (managing Consumer's Personal and Incidental accounts, payroll for Consumers within the Workers Achieving Greater Employment Support program "WAGES"), Managing the Petty Cash Account. Managing the Consumer's Self-Advocacy Fundraising Account

· Reviewing and constructing Individual Service Plans, Semiannual Reviews and Annual Reviews, attendance

· Proper maintaining, retaining, and destroying archived files. Maintaining accurate and current information of the Consumer's Main Files, Secure confidential information. Responsible for the accuracy of the Consumer attendance. Ensuring verifiable information for the Emergency Information contact sheets

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Resolved concerns with products or services to help with retention and drive sales.
• Answered over 50 calls per shift to meet fast-paced call center demands.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Responded to customer comments and questions via LiveChat during shifts.
• Performed various clerical duties by filing and faxing documents and creating customer databases.

• Receive and process loading/unloading packaging schedules
• Scheduled/Dispatched incoming/outgoing shipments
• Enter data, maintain calendar for shipments
• Effectively prioritize multiple tasks and deadlines, with flexibility and capacity to identify and administer competing operational priorities in a changing environment
• Ability to think and work effectively under pressure and accurately complete tasks, prioritize tasks, and meet demanding deadlines.

• Provide administrative and clerical support
• Process the acquisition of titles from original vehicle owners
• Make lien payoffs and transfer titles to receiving dealerships
• Ensure accurate and timely titling/registrations of vehicles
• Handle queries from customers
• Set up conference rooms and maintain owners’ calendar.

• Scheduled/Dispatched work crews, equipment, and trucks to appropriate locations
• Processed workorders for supervisors and field inspectors
• Prepared daily reports for work schedules and maintenance record reports.

• Scheduled/Dispatched trucks throughout the United States
• Provided administrative and customer service support to Executive Team.