Brigette Guevara
Irvine,CA
Summary
Friendly and organized professional with strong front desk, customer service, and administrative experience across fitness, hospitality, and healthcare industries. Bilingual in Spanish and English with excellent phone etiquette, scheduling, and multitasking skills. Proven ability to greet and assist guests, manage reservations, handle cash and digital transactions, and maintain a professional and welcoming environment. Pursuing a Bachelor's in Finance online and bringing over 4 years of experience in customer-facing roles. Dedicated to delivering outstanding service and supporting smooth daily operations. Authorized to work in the US for any employer
Overview
4
4
years of professional experience
Work History
Technology Expert
AT&T Corporate Sales
03.2025 - 09.2025
- Preparing proposals, quotes, and contracts.
- Updating CRM systems with leads, sales activity, and account details.
- Coordinating with internal AT&T teams (engineering, technical support, customer service) to deliver on client requirements.
- Staying up to date on AT&T's latest products, promotions, and pricing.
- Participating in ongoing professional development and training sessions.
Front Desk Receptionist
Drive by home buyers
01.2024 - 06.2025
- Complex calendar management and booking appointments
- Running basic errands such as buying office equipment, meeting clients and delivering gifts
- Prepared reports, presentations and correspondence with a high degree of accuracy
- Oversaw office management tasks
- Assisted in complex project management, tracking details and insuring deadlines were met
- Adapted to rapidly changing priorities, effectively managing multiple tasks in a fast-paced environment.
Costumer Service & Fitness instructor
Planet Fitness
10.2023 - 02.2025
- Duties as costumer service
- Greet members, prospective members and guests.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions, Check members into the system, New member sign-up and Take prospective members on tours
- Facilitate needed updates to member's accounts
- Assist in maintaining the neatness and cleanliness of the club
- Cleaning and sanitizing of all exercise equipment and Black Card spa amenities
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule
- Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns
- Basic computer tasks.
- Microsoft programs for some front desk tasks (Excel & word)
- Duties as fitness instructor
- Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule.
- Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment.
- Frequently perform a comprehensive walk of all fitness areas to ensure a great member experience. Create bi-weekly updates consisting of a variety of exercises.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
- Assist in front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- Facilitate needed updates to member's accounts.
- Assist in maintaining the neatness and cleanliness of the club.
- Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Provided guidance and motivation to clients during workouts to ensure proper form and technique
- Developed and implemented personalized fitness programs for clients based on their individual goals, abilities, and health conditions
Sales Associate
Michael Kors % Capri Holdings
05.2021 - 10.2023
- Greet clients
- Create solid relationships
- Reach weekly sales goals
- Handle money transactions
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
Host/Retail
Hard Rock International
01.2022 - 08.2023
- Welcoming and greeting guests.
- Answering questions - accurately and politely.
- Maintaining a clean and organized waiting area.
- Directing guests to areas & restrooms
- Providing security for co-workers, guests, and celebrities.
- Assisting servers, bussers and managers
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
- Assuring the complete satisfaction of each and every guest.
- Creating memorable experiences.
- Pick up phone calls.
- Create reservations on open table.
- Manage transactions in retail.
- Do a cashier report at the end of the shift.
- Manage the merchandise in the inventory room.
Education
Bachelor's degree - Finance
Colorado State University-Global Campus
Aurora, CO01-2026
2 year college - Marketing
UAM
08.2021
Skills
- Technical support experience
- Disaster recovery planning
- Information security analysis
- Data analytics proficiency
- Salesforce proficiency
- CRM software proficiency
- Customer relationship management
Languages
Spanish - Native
Multilingual
English - Expert
Timeline
Technology Expert
AT&T Corporate Sales
03.2025 - 09.2025
Front Desk Receptionist
Drive by home buyers
01.2024 - 06.2025
Costumer Service & Fitness instructor
Planet Fitness
10.2023 - 02.2025
Host/Retail
Hard Rock International
01.2022 - 08.2023
Sales Associate
Michael Kors % Capri Holdings
05.2021 - 10.2023
2 year college - Marketing
UAM
Bachelor's degree - Finance
Colorado State University-Global Campus
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