Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brigette Hibbler

Jacksonville

Summary

Customer-focused professional with a strong foundation in administrative support, appointment scheduling, and document management. Eager to leverage excellent communication, organizational, and problem-solving skills to deliver high-quality client services in a hospital setting. Adept at conducting patient interviews, gathering demographic information, ensuring accurate record-keeping, and obtaining required signatures and documents.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Secure RV Boat Storage (U-Haul Affiliate)
02.2024 - 11.2024
  • Coordinate client appointments, assisting customers with rentals, inquiries, and related requests.
  • Handle customer complaints promptly, ensuring satisfaction and resolving issues with professionalism.
  • Maintain accurate records of all customer interactions, documenting services provided and processing required paperwork.
  • Manage administrative tasks, including completing and collecting necessary forms and signatures for rentals.

Sales Representative

4 Facilities & Affiliates
11.2023 - 02.2024
  • Conducted client outreach to schedule meetings, understand needs, and offer tailored solutions.
  • Interviewed potential clients to gather necessary information for contract purposes and scheduling.
  • Managed documentation and contracts, ensuring all required signatures and documents were obtained for business transactions.

AR Specialist, Receptionist, Data Entry

Mac Papers
07.2018 - 11.2023
  • Coordinated with external collections agencies when necessary, ensuring seamless handoff of delinquent accounts while protecting company interests at all times.
  • Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
  • Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.

Quality Assurance Manager

NCC Business Services
09.2011 - 07.2018
  • Oversaw the documentation and collection of all required forms, ensuring compliance with industry standards and company policies.
  • Coordinated with clients and internal teams to gather necessary demographic information, signatures, and documentation.
  • Provided leadership and training for new hires, ensuring adherence to standards and procedures for customer service and documentation.
  • Handling a large volume of inbound and outbound calls

Education

High School Diploma -

Seneca High School
Wattsburg, PA
06-2005

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Appointment Scheduling & Coordination
  • Patient Intake & Demographic Collection
  • Document Management & Signature Collection
  • Customer Service &Customer Interaction
  • HIPAA Awareness & Confidentiality
  • Organizational & Time Management Skills
  • Proficient in MS Teams, MS Excel, MS Outlook
  • Attention to Detail & Accuracy
  • Problem-Solving & Conflict Resolution
  • Strong Verbal and Written Communication
  • Decision-making

Timeline

Assistant Manager

Secure RV Boat Storage (U-Haul Affiliate)
02.2024 - 11.2024

Sales Representative

4 Facilities & Affiliates
11.2023 - 02.2024

AR Specialist, Receptionist, Data Entry

Mac Papers
07.2018 - 11.2023

Quality Assurance Manager

NCC Business Services
09.2011 - 07.2018

High School Diploma -

Seneca High School

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Brigette Hibbler