Brigette Lathan
South Holland,IL
Summary
Experienced Administrative Assistant, HR Assistant and Credentialing Specialist with over 20 plus years of experience in Administrative Field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
21
21
years of professional experience
Work History
Credentialing Specialist
Sonrisa Family Dental
Chicago
- Process initial credentialing and re-credentialing applications
- Screen practitioners' applications and provide supporting documentation regarding their eligibility
- Process information from the National Practitioner Data Bank (NPDB), regarding the applicant and their malpractice insurer, and other relevant sources
- Assist customers with credentialing inquiries
- Respond to all dental plan provider inquiries
- Capturing primary source documentation in computer databases
- Ensure all are in compliance with all state laws, regulations, procedures and policies.
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
HR Assistant/Credentialing Specialist
SONRISA FAMILY DENTAL
Chicago, IL
01.2020 - Current
- Provide administrative support to the HR Director and Operations Manager
- Process all onboarding paperwork into ADP
- Organize, compile, and update all employee personnel records and documentation
- Manage and update HR databases with information such as new hires, terminations, sick leave, vacation, disciplinary actions
- Assist the HR Director with the preparation of timesheets and the processing of payroll
- Prepare and distribute all updated HR policies and procedures
- Provide detail information to all staff regarding HR related questions
- Maintained daily calendar activities
- Assist with recruiting new hires by posting jobs, reviewing resumes and screening applicants
- Prepared daily/weekly reports for upper management
- Organized and manage new hire paperwork, orientation, and training
- Conduct all orientations training.
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Prepared records for site visits and file audits.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Partnered with HR Manager to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Property Manager/Collections Manager
HOMERIVER GROUP, LETTS PROPERTY MANAGEMENT
Chicago, IL
08.2017 - 01.2020
- Provide administrative support to owners in the upkeep of their properties
- Maintain property by investigating and resolving tenant complaints
- Enforce rules of tenant occupancy
- Inspect vacant units for advertising and new tenant arrivals
- Maintain and assist with daily screening of prospective tenants
- Maintain and assist with tenant lease signing
- Maintain and monitor monthly tenant rent ledgers
- Coordinate and maintain daily maintenance repair logs
- Remedy delinquent collection accounts.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Front Office Administrator/Receptionist/Administrative Support
ROBERT HALF/OFFICE TEAM AGENCY
Chicago, IL
01.2017 - 08.2017
- Provided administrative and receptionist support to assigned corporations as needed throughout the Chicagoland area
- Typed daily correspondences and emails to interoffice departments or clients
- Processed, compiled, and maintained all customers and employee private information
- Greet and registered all visitors with building security
- Prepared, distribute, and maintained weekly/monthly/quarterly reports
- Scanned, copied, and faxed daily documents to clients and staff
- Scheduled and coordinate weekly/monthly/quarterly conference calls and meeting set up via Outlook
- Coordinated and maintained all records, files and tracking of all incoming mail, FED-X and UPS Packages to and from the Chicago Office
- Managed all department agendas, travel and appointments for upper management
- Maintained all database information of vendors and office service providers
- Coordinated and ordered weekly breakfast, lunch or dinner for office meetings
- Managed and coordinated all incoming invoices for approval to the Accounting Department
- Coordinate and managed all office supplies inventory.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
- Paid close attention to strict fixed budgets while ordering and distributing office supplies.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Delivered clerical support by handling range of routine and special requirements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Interacted with customers by phone, email or in-person to provide information.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Assisted with coordination and hosting of company events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Administrative Assistant/Franchise Case Assistant
DLA PIPER LLP
Chicago, US
02.2004 - 11.2016
- Provided administrative support to (7) Partners, (2) Associates and (1) Paralegal in the Franchise Department
- Typed drafts, e-mails, and correspondences
- Opened and distribute daily incoming and outgoing mail
- Prepared, distribute, and maintained weekly/monthly/quarterly reports
- Scanned, copied, and faxed documents
- Scheduled weekly/monthly/quarterly conference meetings via Outlook
- Processed and maintained accounts payable/receivable via Chromeriver
- Prepared and maintained client Franchise applications and Franchise Disclosure Documents registration material filed with the states
- Prepared and maintained client CD’s and UPS/FED-X envelopes
- Maintained office filing system
- Processed and maintained travel expense reports via Chromeriver
- Processed and maintained department purchasing inventory
- Processed and maintained daily time entry via Kronos and Webview
- Provided customer service to clients, partners, associates, paralegals, and secretaries, regarding monthly/yearly/quarterly client registration material to and from states.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Organized weekly staff meetings and logged minutes for corporate records.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Administrative Assistant/Sr. Claims Services Processing Clerk/Receptionist
AMERICAN FAMILY INSURANCE
Lombard, IL
03.2001 - 10.2003
- Typed emails and correspondences
- Maintained claims filing system
- Prepared and maintained quarterly annual reports
- Compiled customer claim information
- Dispatched claim assignments to inside and outside field representatives
- Daily receptionist relief
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records and health statuses.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Education
Business Management
SOUTH SUBURBAN COLLEGE
South Holland, IL Certificate of Office Technology - undefined
CONTROL DATA INSTITUE
1989
Skills
- WPM 60
- Microsoft Word, Outlook, Excel and PowerPoint, Google Drive
- Chromeriver
- Kronos, Webview
- ADP Payroll System
- Employee Hiring
- Paylocity Payroll System
- Rent Manager
- Human Resources Management Systems
- Time Tracking and Payroll Administration
- Retention Program Development
- Problem Resolution
- Clerical Support
Timeline
HR Assistant/Credentialing Specialist
SONRISA FAMILY DENTAL
01.2020 - Current
Property Manager/Collections Manager
HOMERIVER GROUP, LETTS PROPERTY MANAGEMENT
08.2017 - 01.2020
Front Office Administrator/Receptionist/Administrative Support
ROBERT HALF/OFFICE TEAM AGENCY
01.2017 - 08.2017
Administrative Assistant/Franchise Case Assistant
DLA PIPER LLP
02.2004 - 11.2016
Administrative Assistant/Sr. Claims Services Processing Clerk/Receptionist
AMERICAN FAMILY INSURANCE
03.2001 - 10.2003
Credentialing Specialist
Sonrisa Family Dental
Business Management
SOUTH SUBURBAN COLLEGE
Certificate of Office Technology - undefined
CONTROL DATA INSTITUE
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