Hi, I’m
Brigette Lopez
San Pablo,CA
"Leadership is not about you. Not at all. Leadership is about the team. The team is more important than you are."
Jocko Willink
Summary
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
years of professional experience
Work History
Bay Hills Community Church
Executive Director of Operations
08.2022 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Made decisions with broad and positive impact on security management operations.
- Leveraged experience through vital management positions guiding business to success.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Bay Hills Community Church
Office Manager
06.2006 - 07.2022
Job overview
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Brown Bear Academy
Elementary Teacher
08.2004 - 06.2006
Job overview
- Built positive relationships with parents to involve families in educational process.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
Sherwood Forest Christian School
Junior High Teacher
08.1998 - 06.2002
Job overview
- Maintained after class availability to provide additional instruction and assistance to students.
- Prepared academic lessons for class lectures to accommodate unique learning styles.
- Administered tests and assessments to evaluate student academic progress.
- Implemented programs of study to meet diverse needs, interests and abilities of students.
- Maintained safe and supportive learning environment to foster academic and creative development.
Education
Contra Costa CollegeSan Pablo, CA
Associate of Arts from Early Childhood Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Applied Management
10.2013
University Overview
- Awarded Alpha Sigma Lambda
- 4.0 GPA
Skills
- Database Maintenance
- Special Promotions Planning
- Finance and Accounting Oversight
- Closing Procedures
- Team Bonding
- Performance Optimization
- Set Organizational Policies
- Expense Control
- Employee Motivation and Performance
- Employee Evaluation
- Process Development and Streamlining
- Operations Management
- Staff Development
- Operations Oversight
- Multi-Site Operations
- Executive Compensation
- P&L Responsibility
- Guest Relations
- Best Practices
- Project Oversight
- Change and Growth Management
- Budgeting and Finance
- Operational Leadership
- Accounts Payable and Accounts Receivable
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Director of Operations
Bay Hills Community Church
08.2022 - Current
Office Manager
Bay Hills Community Church
06.2006 - 07.2022
Elementary Teacher
Brown Bear Academy
08.2004 - 06.2006
Junior High Teacher
Sherwood Forest Christian School
08.1998 - 06.2002
Contra Costa College
Associate of Arts from Early Childhood Education
Grand Canyon University
Bachelor of Science from Applied Management
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