Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brigette Mcmurray

Portage,IN

Summary

I, Brigette Akers, have extensive experience in working with skills related to management, other employee's and the public. I am well versed with scheduling preparation, schedule planning and adjustments to scheduling to cover shifts and the needs of the business. My work experience has taught me problem solving with other employee's, communication being the key. I am well versed at time management to assure the tasks required or needed are done in a timely and professional manor. My current and past jobs have taught me listening skills, to identify and assist the needs of others as well as being able to communicate to others what needs to be accomplished. I have computer skills and experience with data entry, which is above the basic level and willing to learn additional as needed or required. I am a positive person of energy and easily work well with others. I pride myself in work place success, working with others to assure the task required, and goals are accomplished above expectations of the day.

Overview

16
16
years of professional experience

Work History

Facilities Maintenance Coordinator

Quality Carriers
Gary, IN
08.2023 - Current
  • Assisted manager in project implementation, materials procurement, and scheduling.
  • Managed minor appliance issues and scheduled repairs.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Served as point of contact for internal and external customers seeking support and information.
  • Scheduled routine maintenance and repair tractors and tankers.
  • Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Created and maintained daily and weekly reports for upper management.
  • Utilized proper tools and materials to adhere to safety guidelines.

Bartender Shift Manager

Quaker Steak And Lube
Portage, IN
03.2019 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Customer Service Representative

Indiana Bureau Of Motor Vehicles
Griffith, IN
03.2018 - 03.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Trained staff on operating procedures and company services.

Restaurant Front of House Manager

Quaker Steak And Lube
Portage, IN
03.2009 - 03.2018
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Education

High School Diploma -

Calumet New Tech High School
Gary, IN
05.2009

Skills

  • Facility Maintenance
  • Certified Confined Space Entry
  • Work Order Management
  • Lockout and Tagout Procedures
  • OSHA Compliance
  • Attention to Detail
  • Inventory Oversight
  • Dependable and Consistent
  • Schedule Management
  • Work Area Inspection
  • Materials and Labor Costing
  • Schedule Preparation
  • Safety Compliance
  • Employee Safety Training
  • Tool and Parts Inventory Oversight
  • Performance Evaluations
  • Tools and Equipment Maintenance
  • Problem Solving
  • Computer Literacy
  • Time Management
  • Hazard Monitoring and Management
  • Professional Communication
  • Conflict Resolution
  • Stress Tolerance
  • Billing and Accounting Support

  • Workflow Management
  • Quality assurance
  • Industry knowledge
  • Repairs Scheduling
  • Data Entry
  • Listening Skills
  • Forklift operation
  • Shipping and receiving
  • Loading and unloading
  • Warehouse safety
  • Material handling
  • Safety awareness

Timeline

Facilities Maintenance Coordinator

Quality Carriers
08.2023 - Current

Bartender Shift Manager

Quaker Steak And Lube
03.2019 - Current

Customer Service Representative

Indiana Bureau Of Motor Vehicles
03.2018 - 03.2019

Restaurant Front of House Manager

Quaker Steak And Lube
03.2009 - 03.2018

High School Diploma -

Calumet New Tech High School
Brigette Mcmurray