Brigette Nargo
Huntsville,Texas
Summary
Highly-qualified Operations Specialist that is successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as driven, dedicated and a hard-working leader with a history of streamlining operations and increasing productivity.
Overview
8
8
years of professional experience
Work History
Administrative Specialist
Reimagined Care
Denver, CO
07.2022 - Current
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Coordinated events such as conferences, workshops, seminars.
- Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Produced and distributed memos, newsletters and other forms of communication.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Maintained office supplies by checking inventory and ordering items.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Hotel Operations Manager
Red Lion Hotels
Laramie, WY
11.2019 - 07.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular meetings with department heads to review progress on goals and objectives.
- Oversaw financial management, budget management, accounting and payroll activities.
- Assisted in developing marketing campaigns aimed at increasing bookings or occupancy rates.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Built strong operational teams to meet process and production demands.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Front Desk Manager
Red Lion Hotels
Laramie, WY
04.2019 - 11.2019
- Assisted with training new staff members on front desk procedures and policies.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Processed employee time sheets, payroll information and other administrative documents.
- Prepared monthly budgets for the front office department based on projected sales figures.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Leasing and Marketing Manager
Vale Overland Park
Overland Park, KS
06.2017 - 03.2019
- Created promotional materials, such as flyers and brochures, for marketing campaigns.
- Organized events and activities to attract new tenants and retain existing ones.
- Advised on property upgrades or repairs necessary to improve the appearance of properties.
- Analyzed financial data related to leasing operations such as budgeting, cash flow management.
- Implemented innovative advertising techniques to enhance visibility of available units online and in print media.
- Monitored competitors' activities in order to stay ahead of the competition.
- Generated reports detailing monthly performance metrics related to leasing operations.
- Ensured that company branding is consistent across all platforms used for marketing purposes.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Leasing Consultant
Vale Overland Park
Overland Park, KS
05.2016 - 06.2017
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Checked rental eligibility by following company's verification process.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Provided excellent customer service by responding promptly to inquiries from vendors or customers regarding billing issues or discrepancies.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
Education
Bachelor of Science - Business Administration And Management
Delgado Community College
New Orleans, LA05-2025
Associate of Science - Business Marketing
Bossier Parish Community College
Bossier City, LA05-2019
High School Diploma -
Deridder High School
Deridder, LA05-2002
Skills
- Brand Management
- Staff Scheduling
- Invoicing proficiency
- Audit Procedures
- Schedule Management
- Operations Oversight
- Strategic Planning
- Inventory Tracking and Management
- Calendar Management
- Financial Management
- Recruitment
- Inventory Management
- Administrative Management
- Marketing Strategies
References
References available upon request.
Timeline
Administrative Specialist
Reimagined Care
07.2022 - Current
Hotel Operations Manager
Red Lion Hotels
11.2019 - 07.2022
Front Desk Manager
Red Lion Hotels
04.2019 - 11.2019
Leasing and Marketing Manager
Vale Overland Park
06.2017 - 03.2019
Leasing Consultant
Vale Overland Park
05.2016 - 06.2017
Bachelor of Science - Business Administration And Management
Delgado Community College
Associate of Science - Business Marketing
Bossier Parish Community College
High School Diploma -
Deridder High School
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