Brigette A. Gary
Forest Park,GA
Summary
Versatile Human Resource Professional with 15 years of experience in leadership working with company contacts to secure qualified staff. Well-versed in business operations, administrative management requirements and relationship-building strategies. Motivated team player possessing outstanding multitasking and communication abilities.
Looking for a career position where I can leverage my passion for people and their placement, development, project management skills while being a meaningful contributor to organizational goals.
Overview
10
10
years of professional experience
Work History
Lead Talent Acquisition Specialist/ Specialty Recruiting, Acquisition Specialist
State Farm Insurance Companies
10.2021 - 07.2023
- Human Resource & Development
- Performed full-cycle recruitment including candidate sourcing, resume and application review, screening of qualified applicants, managing the offer process, and shepherding candidates through the hiring process
- Responsible for effectively building quality pipelines and filling external and/or internal postings with qualified candidates while ensuring to always candidate experience is always a top priority
- Applied industry and enterprise knowledge to create recruiting strategies that ensure quality talent identification and selection
- Worked with hiring managers and within HR&D to understand current and forecasted hiring needs and desired candidate skills
- Builds strong relationships with colleges and the community to advance attraction efforts
- Represented the State Farm employment brand in the community
- Delivered outstanding customer service to potential candidates throughout the entire hiring process to ensure a positive candidate experience further promote our employment brand
- Responsible for posting jobs to job boards and social media
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Conducted interviews to assist management in selecting most qualified candidates.
- Built talent pipeline according to core company values and role requirements.
- Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
- Used social media as recruitment tool by posting content and responding to inquiries or comments.
- Planned and executed recruitment events to bring in area candidates.
- Promoted company culture to establish company as employer of choice in local market.
- Built and maintained network of potential candidates through market research and relationship management.
- Conducted bidding and negotiations to achieve cost reductions and avoidances.
Customer Service Billing Supervisor
State Farm
08.2020 - 10.2021
- Responsible for the overall leadership and supervision of para-professional/support and non-exempt professional/technical personnel and activities in assigned area, including hiring, counseling, training, and administrative duties such as performance and salary reviews
- Creates and maintains a work environment conducive to teamwork, superior customer service, quality, confidentiality, productivity, and safety
- Participates in continuous planning and decision making activities that support effective utilization of resources and compliance with Enterprise goals, policies, and procedures
- Ensures compliance of daily processes with applicable procedures, laws, etc
- With consideration and coordination of activities in all SFPP sites
- Maintains knowledge of operating divisions' goals and procedures to ensure SFPP can support Enterprise needs
- Collaborates in a virtual environment with peers to ensure consistency in the implementation of department processes and procedures
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
Training Supervisor
State Farm Insurance Companies
10.2015 - 12.2016
- Manages day to day activities of assigned team
- Introduced new hire to company culture
- Performed onboarding tasks
- Lead team though P&C and other licensing requirements
- High level of performance management
- Consults with clients on development/learning program needs
- Supervises, develops, and evaluates employees, some of whom may be geographically dispersed.
- Evaluated and communicated trainee participation and performance in reports to management.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Conveyed current policy, procedure and compliance information to employees.
- Identified and communicated to management regarding areas needing additional training.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Incorporated new curriculum to meet changing needs.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Completed evaluations of new employees to determine strengths and customize training.
- Trained employees on new software with minimum level of frustration and training friction.
- Met with company and department leaders to gather information for new training courses.
- Used diverse technology resources to provide engaging experience.
- Supported onboarding of new employees by hosting orientation sessions.
- Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Organized handbook and course documentation for participants.
- Maintained and tracked state-specific licenses and certifications to meet compliance requirements and remain up-to-date for training.
- Identified areas for improvement in training programs and collaborated with training team to implement changes.
- Coordinated training session logistics by preparing equipment and securing facilities.
- Established and provided appropriate instructional materials and training outlines for management-level implementation.
- Spearheaded modern job training initiatives, contributing to promotional recruiting events.
Contact Center Supervisor
State Farm
10.2013 - 10.2020
- Manages one or more teams within the Sales/ Customer service contact centers
- Responsible for the selection, training, development, performance management, and salary administration for assigned team
- Creates and maintains a work environment conducive to teamwork and superior customer service
- Acts as a resource to executives regarding customer service and work environment needs
- Collaborates in a virtual environment to ensure consistency and employee interaction and engagement
- Developed and led employee engagement committee
- Responsible for events that spoke to employee morale and engagement.
- Used automated call center customer survey and tracking system to gain valuable feedback for continuous improvement efforts.
- Developed quality assurance standards and established targets for all staff.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Monitored performance by reviewing relevant reporting data and producing statistical reports.
- Delivered constructive call process feedback.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Motivated and promoted team employees from within for key leadership roles.
- Set and managed performance benchmarks for call center employees.
- Created, recommended and implemented policies and procedures for operational and staffing resources.
- Conducted periodic performance reviews to determine employee eligibility for merit increases and bonuses.
- Accomplished call center resource objectives by recruiting, selecting and orienting new employees.
- Developed employee performance and satisfaction optimization programs.
- Met call center financial objectives by estimating requirements and preparing annual budgets.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supported sales team members to drive growth and development.
- Delivered consistent one-on-one and group training sessions to help Service and Sales representatives improve skills and selling techniques.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Assisted Service/Sales Representatives by listening in on customer calls and suggesting techniques to close sales.
- Used video conferencing solutions to communicate and train personnel in remote offices.
Education
MBA - HR Management
Southern New
Hampshire University
03.2022
BS - Marketing
Georgia State University
Skills
- Employee development
- Sourcing/recruiting
- DE&I
- Onboarding
- Coaching
- Mentoring
- Event planning & execution
- Facilitating
- Agile learner
- Strategic thinker
- Mentor
- Systems
- icims
- Recruitment
- Talent Management
- Recruitment Planning
- Applicant Tracking Systems
- Pipeline Maintenance
- Recruitment and Hiring
- Strategic Planning
- Talent Acquisition
- Human Resources Management Systems
- Employee Hiring
- Candidate Searching
- Procedure Compliance
- Employee Orientation
- New Hire Onboarding
- Personnel Engagement
- Eligibility Determinations
- New Hire Orientation
- College Recruiting
- Recruitment Management
- Performance Appraisal
- Personnel Recruitment
- Training Development
- Applicant Qualification
- Temporary and Seasonal Employees
- Termination Documentation
- Adaptable to Changing Conditions
- Training Development and Execution
- Training and Mentoring
- Human Resources Support
- HRIS Applications Proficient
- Willingness to Learn
- Personnel Management
- Employee and Applicant Assessment
- Analytical and Critical Thinking
- Time Tracking and Payroll Administration
- Team Building
- Candidate Sourcing
- Pre-Employment Screening
- Retention Program Development
- Decision-Making
- Conflict Resolution
- Remote Conferencing and Communication
- Benefits Administration
- Networking Events
- Business Correspondence Writing
- Microsoft Office
- Promotion Coordination
- Complex Problem Solving
Interests
Professional Organizations and Community Affiliations
, State Farm African American Forum- (Atlanta Area leader)
United Way- Corporate Liaison
Society for Human Resource Management
State Farm ERG Incubator & Good Neighbor Network
Georgia Council (Secretary)- An organization comprised of all Motorcycle and Social Clubs in the State Of Georgia
Supporting Hands (Co-Founder)- Charitable organization focused on the homeless in the State of Georgia
Atlanta Association of Insurance Processionals
Zeta Phi beta Sorority Incorporated- (member)
Timeline
Lead Talent Acquisition Specialist/ Specialty Recruiting, Acquisition Specialist
State Farm Insurance Companies
10.2021 - 07.2023
Customer Service Billing Supervisor
State Farm
08.2020 - 10.2021
Training Supervisor
State Farm Insurance Companies
10.2015 - 12.2016
Contact Center Supervisor
State Farm
10.2013 - 10.2020
MBA - HR Management
Southern New
Hampshire University
BS - Marketing
Georgia State University