Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briggs Clayton

Woodstock,GA

Summary

Accomplished Photographer with 7 years of industry experience and exceptional talents in film development and image manipulation. Artistic and creative professional with strong portfolio and outstanding computer skills. Technical knowledge of equipment operations and photography principles.

Passionate photographer successful at capturing scenes and images. Leveraged curiosity and innovation to drive originality. Fearless creator of candid and unique shots.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Morimoto
Atlanta, GA
02.2022 - Current
  • Improved customer service wait times to mitigate complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Educated customers on special pricing opportunities and company offerings.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Freelance Photographer

Shuttersnipe Photo
Woodstock, GA
10.2017 - Current
  • Reviewed sets of photographs to select best work.
  • Uploaded digital images for editing, archiving and electronic transmission.
  • Explained price and package details to customers.
  • Estimated or measured light levels, distances and numbers of exposures using measuring devices and formulas.
  • Facilitated general office operations by scheduling appointments, keeping books and ordering supplies.
  • Tested equipment prior to use, verifying good working order.
  • Created portfolios of photographs for prospective clients.
  • Set up, mounted or installed photographic equipment and cameras.
  • Used traditional or digital cameras along with tripods, filters and flash attachments.
  • Maintained accurate records of all photographs taken during assignments.
  • Selected and assembled photography equipment and required backdrops.
  • Edited and retouched photos using Adobe Photoshop to meet client specifications.
  • Collaborated successfully with various personalities and work styles.
  • Organized photo shoots, including scheduling, equipment setup, and maintaining a safe working environment.
  • Manipulated and enhanced scanned or digital images using computers and specialized software.
  • Cropped, manipulated, and performed color balance for final images.
  • Compiled digital files of finished images for delivery to clients.
  • Utilized filters, edits and after-effects to enhance photos.
  • Ensured proper lighting techniques were used to capture desired images.
  • Created artificial light using flashes and reflectors.
  • Set up lights, backdrops and props for shoots and events.
  • Transferred photographs to computers for editing, archiving and electronic transmission.
  • Utilized social media platforms to showcase portfolio of photographs for potential clients.

3rd Shift Manager

RaceTrac
Jasper, GA
04.2016 - 02.2022
  • Prepared operations data to produce comprehensive reports to management.
  • Reviewed financial statements to meet targets during shift.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Assisted in the development of new products and processes related to the 3rd shift operations.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Monitored employee performance and provided guidance to ensure compliance with company policies and procedures.
  • Analyzed data reports to identify opportunities for cost savings initiatives on the 3rd shift.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Created schedules for 3rd shift personnel, ensuring adequate coverage while maximizing efficiency.
  • Reinforced rules to promote superior employee performance.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Coached employees on interactions with customers to drive exceptional service.
  • Investigated root causes of any defects found during third-shift production runs and implemented corrective actions accordingly.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Collaborated with other departments to coordinate activities between shifts in order to meet production goals.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Developed strategies to optimize workflow processes on 3rd shift.
  • Ensured the proper functioning of staff and equipment during 3rd shift operations.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Determined budgets, production goals and rates based on company policies and requirements.

Education

High School Diploma -

Marietta High School
Marietta, GA
05-2012

Some College (No Degree) -

Kennesaw State University
Kennesaw, GA

Skills

  • HD Photography
  • Lighting Expert
  • Exposure Techniques
  • Shot Composition
  • Photo Editing
  • Retouching and Color Correction
  • Image Archiving
  • Digital Photography
  • Equipment Preparation
  • Client Relations
  • Image Editing
  • Social Media
  • Client Communication
  • Adobe Photoshop
  • Social Media Marketing

Timeline

Customer Service Representative

Morimoto
02.2022 - Current

Freelance Photographer

Shuttersnipe Photo
10.2017 - Current

3rd Shift Manager

RaceTrac
04.2016 - 02.2022

High School Diploma -

Marietta High School

Some College (No Degree) -

Kennesaw State University

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Briggs Clayton