Briggs MacDonald
Seattle,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience. I am currently enrolled in a Surgical Technologist program, and I see myself continuing my career in healthcare.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Inn Above Tide
Sausalito, CA
01.2023 - 03.2025
- Scheduled reservations for groups and special events.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Assisted with check-in and check-out procedures for guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Provided excellent customer service while upholding company policies.
Caterer
Eugene Country Club
Eugene, OR
06.2022 - 08.2022
- Ordered necessary supplies from vendors for catered events.
- Monitored food preparation times in order to deliver hot meals on time.
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Inspected food quality and presentation prior to delivery or service at catered events.
- Maintained cleanliness of kitchen area before, during and after catered events.
Caterer
University of Oregon
Eugene, OR
10.2020 - 01.2022
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
- Distributed food to service staff for prompt delivery to customers.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Front Desk Agent
Five Points Fitness
Novato, CA
04.2016 - 08.2020
- Responded promptly to customer inquiries via phone or email.
- Monitored clients during workouts to ensure proper form and safety.
- Inspected facilities regularly for any potential hazards or needed repairs.
- Inspected facilities regularly for cleanliness and safety hazards.
- Ordered new equipment when necessary while staying within budget guidelines.
Education
Associate of Science - Surgical Technology
RTC
Renton, WA08-2026
Bachelor of Arts - History
University of Oregon
Eugene, OR06-2022
Skills
- Effective communication
- Time management
- Customer service
- Team collaboration
- Problem-solving skills
- Listening skills
- Medical terminology
- Computer skills
- Attention to detail
- Safety and security procedures
Certification
- CPR and BLS certification
Languages
Spanish
Limited
Timeline
Front Desk Agent
The Inn Above Tide
01.2023 - 03.2025
Caterer
Eugene Country Club
06.2022 - 08.2022
Caterer
University of Oregon
10.2020 - 01.2022
Front Desk Agent
Five Points Fitness
04.2016 - 08.2020
Associate of Science - Surgical Technology
RTC
Bachelor of Arts - History
University of Oregon
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