Bright Ampah
Bronx,United States
Summary
Dedicated Film Director and Professional Security Officer with advanced skills and knowledge in Customer Service as a representative with years of experience, adapting to problem-solving and enhancing customer satisfaction. Providing Security and protective services in larger areas of businesses. Skillfully balance with strong attention to detail , creativity and adaptability by ensuring high-quality service . Previously proven the ability to lead effectively and collaborate with teams to meet and exceed service goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Marksman Security
Los Angeles, CA
11.2022 - 01.2024
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Performed first aid and CPR when necessary during emergency situations.
- Monitored surveillance cameras and responded to suspicious activity.
- Operated communication systems between officers stationed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Reported safety hazards for remediation response.
Director of Photography
Los Angeles Film School
01.2020 - 12.2023
- Prepared detailed shot list, accurate written storyboards, scheduling and budgeting
- Worked closely with on student films as a DP
- Used Steadicam to shoot for a one shot film
- Sunset Phone Call"
- Implemented new filming techniques that enhanced visual storytelling
Production Sound Mixer/Editor
Los Angeles Film School
01.2020 - 12.2023
- Captured spoken words and music using physical and digital media
- Supported Productions with skilled sound engineering
- Produced Sounds and effect for post production
- Organized files and records and handled other support tasks, freeing up other take on more pressing responsibilities
- Delivered exceptional Editing Skills and positive experiences
- Documented, researched and resolved Software issues
- Directer of Photography for the Unfound short film
- Editing my feature thesis film "The Unfound"
- With almost no dialogue, I created exceptional sounds and composed its soundtrack
- Produced an Interview with Argentine artist on the topic of " Make Art ", to encourage the future generation of artist
- Shot Advertisement videos while cordially communicating with the public
- Shot music video to the song "Mean to me''
Security Officer
Securitas Security Services
Los Angeles, CA
07.2022 - 09.2023
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored security cameras to identify and respond to suspicious activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Customer Service Representative
Amazon
New York City
07.2019 - 05.2021
- Maintained detailed records of customer interactions, ensuring high service accuracy
- Implemented new service protocols that anticipate customer needs, enhancing engagement
- Provided ongoing support to team members, fostering a collaborative work environment
- Enhanced customer experience by implementing proactive service strategies
- Boosted team efficiency through active support and skill-sharing
- Pioneered new customer service protocols to pre-emptively meet client demands
- Strengthened team dynamics by providing consistent and comprehensive support
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Security Training - Security And Loss Prevention Services
Blackhawk Security School
New York, NY06-2024
Bachelor of Science - Film And Video Production
The Los Angeles Film School
Hollywood, CA12-2023
Security Training - Security And Loss Prevention Services
Securitas Security School
Los Angeles, CA07-2021
Skills
- Time management
- Problem-solving
- Attention to detail
- Creativity
- Adaptability
- Communication
- Teamwork
- Budgeting
- Editing skills
- Post production
- Storyboarding
- Sound engineering
- Shot list preparation
- Steadicam operation
- Call Management
- Product Knowledge
- Information Security
- Data Collection
- Paperwork Processing
- Data Entry
- Report Generation
- Executive management supporti
- Executive management support
- Problem-solving abilities
- Crime Prevention
- Emergency Response
- Identification verification
- CCTV Surveillance
- Staff Management
- Document Management
- CCTV Monitoring
- Electronic surveillance
- Access Control
- Emergency Management
- Arrest procedures
- High level of integrity
- Security systems knowledge
- Security Screenings
- First aid and CPR certified
- Conflict resolution techniques
- Report Writing
- Incident Reporting
- Fire safety training
- FLUENT IN [LANGUAGE]
- Interior and exterior patrol
Websites
Age
23
Personal Information
Title: Customer service
Languages
- English, Expert
- Bilingual, Expert
- Native, Proficient
Certification
- Security Guard License
- Film Production License
- Customer Service Training
Languages
English
Native/ Bilingual
Timeline
Security Officer
Marksman Security
11.2022 - 01.2024
Security Officer
Securitas Security Services
07.2022 - 09.2023
Director of Photography
Los Angeles Film School
01.2020 - 12.2023
Production Sound Mixer/Editor
Los Angeles Film School
01.2020 - 12.2023
Customer Service Representative
Amazon
07.2019 - 05.2021
Security Training - Security And Loss Prevention Services
Blackhawk Security School
Bachelor of Science - Film And Video Production
The Los Angeles Film School
Security Training - Security And Loss Prevention Services
Securitas Security School
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