Hi, I’m
Bright Ampah
Film Director
New York,NY
Summary
Dedicated Film Director and Professional Security Officer with advanced skills and knowledge in Customer Service as a representative with years of experience, adapting to problem-solving and enhancing customer satisfaction. Providing Security and protective services in larger areas of businesses. Skillfully balance with strong attention to detail , creativity and adaptability by ensuring high-quality service . Previously proven the ability to lead effectively and collaborate with teams to meet and exceed service goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent personality with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
years of professional experience
1
Certification
Work History
Garda World
Customer Service Representative /Unarmed Security Officer
07.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Marksman Security
Security Officer
11.2022 - 01.2024
Job overview
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Performed first aid and CPR when necessary during emergency situations.
- Monitored surveillance cameras and responded to suspicious activity.
- Operated communication systems between officers stationed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Reported safety hazards for remediation response.
Los Angeles Film School
Director of Photography
01.2020 - 12.2023
Job overview
- Prepared detailed shot list, accurate written storyboards, scheduling and budgeting
- Worked closely with on student films as a DP
- Used Steadicam to shoot for a one shot film
- Sunset Phone Call"
- Implemented new filming techniques that enhanced visual storytelling
Los Angeles Film School
Production Sound Mixer/Editor
01.2020 - 12.2023
Job overview
- Captured spoken words and music using physical and digital media
- Supported Productions with skilled sound engineering
- Produced Sounds and effect for post production
- Organized files and records and handled other support tasks, freeing up other take on more pressing responsibilities
- Delivered exceptional Editing Skills and positive experiences
- Documented, researched and resolved Software issues
- Directer of Photography for the Unfound short film
- Editing my feature thesis film "The Unfound"
- With almost no dialogue, I created exceptional sounds and composed its soundtrack
- Produced an Interview with Argentine artist on the topic of " Make Art ", to encourage the future generation of artist
- Shot Advertisement videos while cordially communicating with the public
- Shot music video to the song "Mean to me''
Amazon
Customer Service Representative
07.2019 - 05.2021
Job overview
- Maintained detailed records of customer interactions, ensuring high service accuracy
- Implemented new service protocols that anticipate customer needs, enhancing engagement
- Provided ongoing support to team members, fostering a collaborative work environment
- Enhanced customer experience by implementing proactive service strategies
- Boosted team efficiency through active support and skill-sharing
- Pioneered new customer service protocols to pre-emptively meet client demands
- Strengthened team dynamics by providing consistent and comprehensive support
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Blackhawk Security School
Security Training from Security And Loss Prevention Services
06-2024
The Los Angeles Film School
Bachelor of Science from Film And Video Production
12-2023
Securitas Security School
Security Training from Security And Loss Prevention Services
07-2021
Skills
- Time management
- Problem-solving
- Attention to detail
- Creativity
- Adaptability
- Communication
- Teamwork
- Budgeting
- Editing skills
- Post production
- Storyboarding
- Sound engineering
- Shot list preparation
- Steadicam operation
- Call Management
- Product Knowledge
- Information Security
- Data Collection
- Paperwork Processing
- Data Entry
- Report Generation
- Executive management supporti
- Executive management support
- Problem-solving abilities
- Crime Prevention
- Emergency Response
- Identification verification
- CCTV Surveillance
- Staff Management
- Document Management
- CCTV Monitoring
- Electronic surveillance
- Access Control
- Emergency Management
- Arrest procedures
- High level of integrity
- Security systems knowledge
- Security Screenings
- First aid and CPR certified
- Conflict resolution techniques
- Report Writing
- Incident Reporting
- Fire safety training
- FLUENT IN [LANGUAGE]
- Interior and exterior patrol
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Call center experience
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Quality control
- Product sales
- Product and service solutions
Age
25
Personal Information
Title: Film director /Customer service
Certification
- Bachelors degree of science in Film Production
- Professional Security Guard License
- Customer Service Certificate
Languages
English
Native/ Bilingual
Education and Training
The Los Angeles Film School
Blackhawk Security School
Timeline
Customer Service Representative /Unarmed Security Officer
Garda World
07.2024 - Current
Security Officer
Marksman Security
11.2022 - 01.2024
Director of Photography
Los Angeles Film School
01.2020 - 12.2023
Production Sound Mixer/Editor
Los Angeles Film School
01.2020 - 12.2023
Customer Service Representative
Amazon
07.2019 - 05.2021
The Los Angeles Film School
Bachelor of Science from Film And Video Production
Securitas Security School
Security Training from Security And Loss Prevention Services
Blackhawk Security School
Security Training from Security And Loss Prevention Services
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