Bright Friday
Seattle,WA
Summary
Customer-focused Internal Service Advisor with a proven track record in enhancing client experiences. Recognized for high productivity and efficiency in task execution. Expertise in customer service management, workflow optimization, and conflict resolution, driving operational excellence in dynamic settings. Strong communication and problem-solving skills foster exceptional client satisfaction and effective team collaboration.
Overview
29
29
years of professional experience
Work History
Sales Consultant, Internal Advisor
Phil Smart Mercedes Benz now Mercedes Benz of Seattle
Seattle, Washington
01.2007 - Current
- I started off as a sales support representative, helping our sales team with the delivery process and organizing our inventory for sales specials.
- After some time moved on the carwash before finally ending up in the business development department, setting up appointments, helping with campaigns and finalizing the customers sales experience after the sales (WE OWE’s)
- Engaged customers to understand their needs and preferences.
- Presented product features and benefits to potential buyers.
- Developed strong relationships with clients to foster loyalty.
- Collaborated with team members to achieve sales targets.
- Conducted product demonstrations to showcase item capabilities.
- Utilized CRM software to track customer interactions and sales progress.
- Provided training and support to junior sales staff on best practices.
WINDOWS MOBILE TRAINER
Q-Mobility
Seattle, Washington
01.2006 - 01.2007
- My position at Q-mobility was focused on training mobile retailers on the technology and finding new ways to help staff anticipate new trends and technologies.
- My position was to try and understand marketing trends. Create training modules and other marketing tools for employees of T-mobile, Sprint, Verizon and other carriers.
NW regional sales rep
Canon/BDS Marketing
Seattle, Washington
01.2002 - 01.2006
- This multi-role position included sales to immediate consumers and vendors, 10 hours/week of R&D, promotional events and marketing, and training for a global-recognized media brand.
- I was also a Supervisor to five employees and sales representative to 15 corporations, including Best Buy, Office Max, and Office Depot.
- Consistently increased sales across all vendors by 14-20% annually.
- Awarded Salesperson of the Year in 2003 and in 2004, and consistently recognized for Outstanding Customer Service.
Asst. district manager
W.H.Smith
Seattle, Washington
01.1997 - 01.2001
- This managerial position involved daily operations and logistics for three stores in the Downtown Seattle district.
- Role in the hospitality industry included increasing sales across hotels, human resources, purchasing and merchandising, training of over two dozens employees, and profit/loss statements for West Coast stores located in the Sheraton, Four Seasons, and Renaissance Hotels.
- I was the youngest Manager and Asst. District Manager in US market.
Education
Seattle Central Community College
Seattle, Washington09.2025
Skills
- American Sign Language
- Microsoft Office
- IWorks
Referrals
- Jina Sohn, Manager of Business Development Center, 206-261-5239
- Don Stevens, Former General Sales Manager (currently Owner of Bill’s Off Broadway), 206-396-0252
- Brian Kleinschmidt, Former co-worker (currently Social Media consultant at Microsoft), 425-753-1255
References
References available upon request.
Timeline
Sales Consultant, Internal Advisor
Phil Smart Mercedes Benz now Mercedes Benz of Seattle
01.2007 - Current
WINDOWS MOBILE TRAINER
Q-Mobility
01.2006 - 01.2007
NW regional sales rep
Canon/BDS Marketing
01.2002 - 01.2006
Asst. district manager
W.H.Smith
01.1997 - 01.2001
Seattle Central Community College
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