Summary
Overview
Work History
Education
Skills
Timeline
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Brighton Hiss

DeLeon Springs,FL

Summary

Dynamic professional with extensive experience in guest relations management and fine-dining expertise at Lake Beresford Yacht Club. Proven track record in enhancing customer loyalty through exceptional service and effective communication. Skilled in menu presentation and banquet coordination, consistently delivering memorable dining experiences while training and mentoring staff to achieve operational excellence. Professional hospitality expert prepared to excel in high-demand dining environment. Proven track record in delivering exceptional service and fostering team collaboration. Skilled in managing customer relations, ensuring satisfaction, and adapting to dynamic situations. Known for reliability, flexibility, and strong leadership in fast-paced settings.

Overview

6
6
years of professional experience

Work History

Head Waiter

Lake Beresford Yacht Club
01.2025 - 08.2025
  • Managed dining area and ensured optimal guest experience through attentive service.
  • Assisted in training new waitstaff on menu knowledge and service standards.
  • Collaborated with kitchen staff to synchronize food orders and minimize delays.
  • Maintained cleanliness and organization of dining space, enhancing overall atmosphere.
  • Monitored table settings and adjusted service pace based on guest needs.
  • Implemented effective communication with team members to streamline operations during peak hours.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took orders.

Receptionist Supervisor

Climate Control Heating and Cooling
01.2020 - 08.2025
  • Supervised daily front desk operations, ensuring seamless guest experiences and efficient service delivery.
  • Trained and mentored new reception staff, fostering a collaborative team environment and enhancing performance.
  • Implemented scheduling systems to optimize appointment management and reduce wait times for clients.
  • Managed inventory of office supplies, coordinating timely restocking to maintain operational efficiency.
  • Collaborated with management to streamline communication processes between departments, boosting overall workflow efficiency.
  • Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.

Marketing Associate

Hulls Seafood
01.2024 - 12.2024
  • Assisted in developing marketing materials for various campaigns.
  • Supported social media management and content creation efforts.
  • Conducted market research to identify trends and customer preferences.
  • Collaborated with team members on promotional strategies and events.
  • Engaged with customers through online platforms to enhance brand awareness.
  • Organized marketing assets and maintained project timelines for efficiency.
  • Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.

Education

High School Diploma -

Father Lopez Catholic High School
Daytona Beach, FL
05-2025

Associate of Arts - Health Sciences

Santa Fe College
Gainesville, FL
07-2025

Skills

  • Guest relations management
  • Menu presentation
  • High volume dining
  • Menu memorization
  • Dining area maintenance
  • Table setting
  • Fine-dining expertise
  • Guest relations
  • Banquet coordination
  • Reservation handling
  • Order taking
  • Service prioritization
  • Front-of-house display creation

Timeline

Head Waiter

Lake Beresford Yacht Club
01.2025 - 08.2025

Marketing Associate

Hulls Seafood
01.2024 - 12.2024

Receptionist Supervisor

Climate Control Heating and Cooling
01.2020 - 08.2025

High School Diploma -

Father Lopez Catholic High School

Associate of Arts - Health Sciences

Santa Fe College

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Brighton Hiss