Brighton Plauger

• Developed unified Rally-based program management and governance framework to standardize intake, align six application teams, and enhance iterative Agile delivery.
• Maintained delivery momentum by removing impediments, coordinating dependencies, and supporting multi‑team alignment.
• Provided Scrum Master support for multiple teams, facilitating ceremonies and maintaining iterative delivery flow.
• Own end-user communication strategy for multiple teams, including newsletters, forums, and structured engagement touch-points.
• Improve organizational clarity by creating communication frameworks that help users understand platform changes, governance updates, and delivery expectations.
• Built Enterprise architecture a brand and user knowledge base by designing a centralized SharePoint site that unifies documentation, governance, and cross‑functional visibility for 6 different teams.
• Created use cases, wireframes, and process flows to illustrate the functionality of a system or application.
• Led training sessions for users on new systems and applications released into production.
• Analyzed existing workflows to identify areas for process improvement and automation.

Rotation 1 — Business Analyst

• Wrote user stories and acceptance criteria to translate business needs into clear, testable requirements.
• Led testing activities, including coordinating test cases, validating functionality, and supporting defect triage.
• Facilitated Agile ceremonies and supported team delivery workflows.
• Earned SAFe Scrum Master certification.

Rotation 2 — Cloud Intake Team (Agile Support and Business Analyst)

• Leveraged Scrum Master experience to support Agile delivery, helping facilitate ceremonies and maintain team cadence.
• Partnered with the team’s developer to translate stakeholder feedback and process enhancement requests into actionable user stories and acceptance criteria.
• Managed team Jira board, ensuring accurate tracking, prioritization, and visibility throughout intake, refinement, and development processes.
• Refined cloud intake workflows by clarifying requirements, enhancing process steps, and improving communication between stakeholders and development team.

Rotation 3 — Apptio Team

• Final rotation on the Apptio team, where strong performance and alignment with team goals led to conversion into my current full‑time position.

• Supervised a crew of 7 members, directing daily operations and ensuring tasks were completed efficiently and safely.
• Monitored event execution to proactively address issues and ensure smooth operational flow.
• Collaborated with team members to streamline workflow processes, contributing to enhanced operational efficiency.
• Identified areas of improvement and developed strategies to increase efficiency.
• Trained new staff on safety protocols and operational procedures to enhance compliance and reduce incidents.

• Supported a family‑owned landscaping and gas station maintenance business, completing hands‑on work from a young age.
• Supported landscaping projects by coordinating concrete work, site preparation, planting, and outdoor maintenance tasks.
• Executed handyman tasks for gas stations, including AC servicing, painting, window and door repairs, and ensuring facility upkeep.
• Ensured work met quality standards by checking job sites for accuracy, completeness, and adherence to project specifications.
• Assisted in identifying and resolving on-site issues with practical solutions. and applied practical problem-solving skills to complete jobs safely and efficiently.

• Collaborated with software development team to write user stories and clarify requirements, enhancing project understanding.
• Updated project documentation and coordinated tasks to ensure alignment and support project timelines.
• Participated in Agile ceremonies and observed iterative workflows to gain practical knowledge of delivery practices.