Brigid Connors
Rochester,NY
Summary
I have held many roles through my career allowing me to bring a wealth of experience to each position. I am currently a Care Coordinator managing complex caseloads to provide timely and accurate completion of assessments, and development goals to help the individual lead a fulfilling life. I pride myself on being able to adapt to the changing needs of my clients and community partners by increasing my knowledge of resources and programs available to achieve my goal of providing excellent service.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work History
Care Coordinator
Person Centered Services
06.2022 - Current
- Manage caseload of up to 40 clients effectively by speaking with the client monthly to evaluate their current needs and provide timely follow-up and appropriate interventions to effectively meet those needs.
- Conducted semi-annual comprehensive assessments to evaluate the current needs and make the necessary adjustments to the care plan based on individuals and related providers input.
- Ensure the life plan provides appropriate interventions and strategies promoting independence and empowering them to independently manage their lives.
- Developed and maintained strong relationships with clients and their families, providing emotional support and health education to improve outcomes.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of my clients varying needs.
Care Manager
People Inc.
06.2021 - 06.2022
- Managed complex caseload of Early Intervention clients and families, ensuring timely assessments, interventions, and development of a plan to meet their needs and provide documentation for optimal care outcomes.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with client and families through empathetic listening and compassionate communication techniques.
Supervisor of Direct Service Providers
Elmcrest Children's Center
02.2018 - 05.2021
- Managed Direct Services Providers in Health Home Care Management. I applied my strong leadership talents and problem-solving skills to work effectively with team members and meet the needs of their different personalities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication and collaborated with other departments to achieve organization goals, by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Care Manager
Elmcrest Children's Center
960 Salt Springs Rd., Syracuse, NY
04.2016 - 04.2018
- Responsible for managing cases for families with foster children.
- Responsible for holding team meeting with service providers, Caregivers and Department of Social Services. Helping families identify needs in the home to determine the appropriate services and goals to work toward for client and families.
- Responsible for completing OCFS forms for Medicaid Service Programs including Individual Health Plans, Service Summary Forms and Detailed Service Plans
- Skilled at working independently and collaboratively in a team environment using organization skills along with strong work ethic. Demonstrated respect, friendliness and willingness to help wherever needed.
Universal Pre-Kindergarten Teacher
Elmcrest Children's Center
Syracuse, NY
09.2014 - 05.2016
- Recruitment of families to participate in newly developed UPK Students through Syracuse City School District.
- Assisted families with overcoming barriers of participation by providing resources including transportation, food, clothing and social services.
- Planned thematic units using New York State Standards for ELA, Math, Science and Social Skills.
- Differentiated instruction through engagement using hands on activities and visual aids to meet the needs of all learners through large group and small group instruction
- Conducted on going assessments to establish level of understanding in order to scaffold the instruction.
Teachers Assistant
Elmcrest Children's Center
Syracuse, NY
07.2012 - 06.2014
- Supported the lead teacher in developing curriculum materials, while ensuring alignment with state standards and educational objectives.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Worked with Special Education Team to develop behavior plans for students and execute in the classroom.
- Fostered strong relationships with parents through communication to improved home-school partnerships.
Insurance Underwriter
Travelers Insurance
06.1989 - 01.2011
- Collaborated with insurance agents to develop customized insurance packages, meeting client needs and maintain compliance using best practice while underwriting
- Improved risk assessment and profitability by evaluating exposures and determining appropriate premium rates.
- Developed strong relationships by enhanced customer trust by ensuring transparent and fair underwriting practices.
Education
Master of Arts - Education
Syracuse University
Syracuse, NY 06.2011 - 05.2012
Bachelor of Science - Marketing
St.John Fisher College
Rochester, NY 09.1983 - 05.1987
Skills
Excellent Communication Skills
Multitasking and organization
Multidisciplinary team collaboration
Empathy and compassion
Active listening
Goal setting
Timeline
Care Coordinator
Person Centered Services
06.2022 - Current
Care Manager
People Inc.
06.2021 - 06.2022
Supervisor of Direct Service Providers
Elmcrest Children's Center
02.2018 - 05.2021
Care Manager
Elmcrest Children's Center
04.2016 - 04.2018
Universal Pre-Kindergarten Teacher
Elmcrest Children's Center
09.2014 - 05.2016
Teachers Assistant
Elmcrest Children's Center
07.2012 - 06.2014
Master of Arts - Education
Syracuse University
06.2011 - 05.2012
Insurance Underwriter
Travelers Insurance
06.1989 - 01.2011
Bachelor of Science - Marketing
St.John Fisher College
09.1983 - 05.1987
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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