Brigid Connors
Rochester,NY
Summary
I have held many roles through my career allowing me to bring a wealth of experience to each position I have held. I am currently a Care Coordinator able to manage complex caseloads to provide timely and accurate completion of assessments, and the development of supportive comprehensive care plans. I collaborate with the interdisciplinary teams in monitoring progress and adjusting plans to achieve the individual goals allowing them to lead fulfilling lives. I pride myself on being able to adapt to the changing needs of my clients and the community partners by increasing my knowledge of resources and programs available which allows me to be a reliable resource to meet my goal of excellent service.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work History
Care Coordinator
Person Centered Services
06.2022 - Current
- Manage caseload of up to 40 clients effectively by speaking with the client monthly to evaluate their current needs and provide timely follow-up and appropriate interventions to effectively meet those needs.
- Conducted semi-annual comprehensive assessments to evaluate the current needs and make the necessary adjustments to the care plan based on individuals and related providers input.
- Ensure the life plan provides appropriate interventions and strategies promoting independence and empowering them to independently manage their lives.
- Developed and maintained strong relationships with clients and their families, providing emotional support and health education to improve outcomes.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of my clients varying needs.
Care Manager
People Inc.
06.2021 - 06.2022
- Managed complex caseload of Early Intervention clients and families, ensuring timely assessments, interventions, and development of a plan to meet their needs and provide documentation for optimal care outcomes.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with client and families through empathetic listening and compassionate communication techniques.
Supervisor of Direct Service Providers
Elmcrest Children's Center
02.2018 - 05.2021
- Managed Direct Services Providers in Health Home Care Management. I applied my strong leadership talents and problem-solving skills to work effectively with team members and meet the needs of their different personalities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Health Care Integrator
Elmcrest Children's Center
960 Salt Springs Rd., Syracuse, NY
04.2016 - 04.2018
- Responsible for managing cases in the Bridges to Health Program for families with foster children.
- Responsible for holding team meeting with B2H service providers, Caregivers and Department of Social Services to determine the appropriate services and goals to work toward for client and famlies.
- Responsible for completing OCFS forms for Medicaid Service Programs including Individual Health Plans, Service Summary Forms and Detailed Service Plans
- Helped Families identify needs in the homes and resources to coordinate services
- Skilled at working independently and collaboratively in a team environment using organization skills along with strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Universal Pre-Kindergarten Teacher
Elmcrest Children's Center
Syracuse, NY
09.2015 - 05.2016
- Planned thematic units using New York State Standards for ELA, Math, Science and Social Skills.
- Differentiated instruction to meet the needs of all learners through large group and small group instruction.
- Conducted on going assessments to establish level of understanding in order to scaffold the instruction.
- Improved student engagement by incorporating hands-on activities and visual aids into lessons.
- Developed relationship with family to help in development of child and meeting all needs including connecting with services regarding education, food, clothing and social services.
Teacher Support
Elmcrest Children's Center
Syracuse, NY
06.2014 - 09.2015
- Recruitment of families to participate in school program for UPK Students through Syracuse City School District.
- I set up the UPK classroom determining the appropriate educational materials and books that would fostering early education learning.
- Worked one to one with parents to coordinate services for families such as transportation, resource provided through 211 assistance, assistance with providing resources for food and clothing.
Teachers Assistant
Elmcrest Children's Center
Syracuse, NY
07.2012 - 06.2014
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Worked with Special Education Team to develop behavior plans for students and execute in the classroom.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
Insurance Underwriter
Travelers Insurance
06.1989 - 01.2011
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
- Increased profitability by accurately assessing potential exposure levels and determining appropriate premium rates.
- Developed and maintained strong relationships with brokers to streamline underwriting process.
- Enhanced customer trust by ensuring transparent and fair underwriting practices.
- Provided expert advice on complex underwriting cases, leading to informed decision-making.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
Education
Master of Arts - Education
Syracuse University
Syracuse, NY 06.2011 - 05.2012
Bachelor of Science - Marketing
St.John Fisher College
Rochester, NY 09.1983 - 05.1987
Skills
Case management
Excellent Communication Skills
Multitasking and organization
Time management
Multidisciplinary team collaboration
Compassionate
Needs assessment
Empathy and compassion
Client relationship management
Active listening
Goal setting
Timeline
Care Coordinator
Person Centered Services
06.2022 - Current
Care Manager
People Inc.
06.2021 - 06.2022
Supervisor of Direct Service Providers
Elmcrest Children's Center
02.2018 - 05.2021
Health Care Integrator
Elmcrest Children's Center
04.2016 - 04.2018
Universal Pre-Kindergarten Teacher
Elmcrest Children's Center
09.2015 - 05.2016
Teacher Support
Elmcrest Children's Center
06.2014 - 09.2015
Teachers Assistant
Elmcrest Children's Center
07.2012 - 06.2014
Master of Arts - Education
Syracuse University
06.2011 - 05.2012
Insurance Underwriter
Travelers Insurance
06.1989 - 01.2011
Bachelor of Science - Marketing
St.John Fisher College
09.1983 - 05.1987
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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