Hi, I’m
Brigid Davis
Rockford,MI
"the future belongs to those who believe in the beauty of their dreams"
Eleanor Roosevelt
Summary
Strategic-thinking Director with 15+ years of experience in writing, editing, and researching. Demonstrates a comprehensive knowledge of RFP writing with exceptional attention to detail and strong organizational capabilities. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
14
years of professional experience
Work History
Mobile Health Resources
Director of Business and Product Development
01.2023 - Current
Job overview
- RFP research, writing, and editing for business proposals involving Patient Experience surveying in the field of Emergency Medicine
- Increased company revenue by $100,000+ in 2023-2024with acquisition of 13+ new clients
- Streamlined new contract management processes for 100+ clients
- Negotiated favorable contract renewals with 100+ clients for reduced costs and improved service quality
- Assisted with implementation, promotion, marketing of new Patient Experience Client Portal, including 3-4 market research feedback sessions
- Conducted
- Drove business expansion by identifying new EMS markets, partnerships with organizations such as NEMSQUA, FirstWatch, conducting Patient Experience feedback research, and developing targeted marketing campaigns to meet needs of clients and potential clients
- Improved project efficiency with strategic planning, resource allocation, and time management practices resulting in development of new Product Demo
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations through creation of easy-to-access shared Google Sheets/Forms
Life EMS Ambulance
Clinical Quality Improvement Coordinator
03.2015 - 01.2023
Job overview
- 5+ years of experience in RFP writing, research, and editing. Delivered comprehensive proposals to meet agency needs
- Writing, editing, and researching monthly quality improvement articles reported company-wide highlighting outstanding achievements by associates in the field and providing additional educational resources
- Participation in monthly Compliance Group and Quality Improvement Group meetings to explore growth opportunities and develop associate incentives for outstanding achievements through collaborative company-wide quality improvement projects.
- Spearheaded projects that incorporate a multi-tiered approach involving written report feedback, associate self-reflection/self-reporting, and in-depth educational resources to build EMS clinical confidence and develop necessary EMS skill sets: 1-2 projects/quarterly(
- Incorporated situational awareness, interpersonal communication, scene management, emotional intelligence training for associates with the goal of fostering improved positivity in the work environment and promote associate retention: 1-2 projects/quarterly
- Data collection/interpretation/analysis for local hospitals (Bronson Methodist Hospital/Ascension Borgess/Ascension Allegan), Kalamazoo County Medical Control Authority, and Allegan County Medical Control to review/audit high acuity EMS medical/trauma scenes/transports: reviews of 3-4 charts/monthly
- Cross-company communication with outside agencies (Sansio, EMS Survey Team, Stryker, FirstWatch)to discuss opportunities for growth and product development
Life EMS Ambulance
Electronic Patient Care Report Specialist
03.2015 - 01.2023
Job overview
- Reconciliation of company-wide electronic patient care reports (epcrs): 300-500 charts/weekly, cost saving >$50,000 annually
- Daily data tracking/analysis of trends in epcr reconciliation
- Daily communication with leadership and field associates discussing epcr completion while providing follow-up and trouble-shooting program concerns
- Auditing Paramedic and EMT-Basic continuing education credits for license renewal and tracking certifications: 4-5 associates/monthly
- Daily use and familiarity with Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Adobe Acrobat
Life EMS Ambulance
Customer Accounts Specialist
03.2015 - 01.2023
Job overview
- Daily insurance verification involving the use of information portals: CHAMPS, CSNAP, VIPR: 200-300 verifications/weekly
- Producing weekly progress reports and analysis of results to uncover opportunities for growth while also acknowledging outstanding achievements
- Cross-department training involving use of epcr software
- Participation in monthly meetings with Billing Department staff to discuss areas of opportunity and standardize department goals
Life EMS Ambulance
Telehealth Coordinator
03.2015 - 03.2023
Job overview
- Development and implementation of training program and training manual, allowing staff efficiency to increase by 75%
- Providing patient care reports to Registered Nurses and assisting with care plan development to prevent hospital re-admission
- Communicating effectively with patients and Registered Nurses via telephone: 50-60 patients
- Daily monitoring and use of Philips Telehealth computer program: 50-60 patients
- Interpreting vital signs and vital sign trends to assist in patient assessment: 50-60 patients
Life EMS Ambulance
Paramedic/Field Training Instructor
03.2010 - 03.2015
Job overview
- Patient Care, including: medication administration, intravenous/intraosseous procedures, placement of airway adjuncts, endotracheal intubation, cardiac monitoring, splinting, bleeding control, multi-patient scene management incidents, hospital coordination. 8-12/patient encounters per 12 hour shift
- Supported system status by remaining in the top-5% of associates for vehicle readiness at start of shift and when managing patient care transfer at hospitals
- Training/orientation of Paramedic/Basic EMT personnel as a Field Training Instructor
- Instruction of Continuing Education classes to Medical First Responder Agencies in Kalamazoo County
- Electronic Documentation
- ECG Interpretation
- Communicating with area hospitals, Registered Nurses, and Physicians via radio and telephone
- ACLS/PHTLS/EPC/CPR certification
Education
Sienna Heights UniversityAdrian
Bachelor of Science from Paramedic Technology
06.2014
University of Michigan - Ann ArborAnn Arbor, MI
No Degree from Comparative Literature
2004
Kalamazoo Valley Community CollegeKalamazoo, MI
Associate of Applied Science from Emergency Medicine
08.2010
University Overview
- Phi Theta Kappa
Portage Northern High SchoolPortage
High School Diploma
05.2001
Skills
- Editing and research
- Verbal and written communication
- Contract Management
- Program Management
- People Management
- Operations Management
- Business Development
- Customer Relations
- Marketing Strategies
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Personal development programsWork from home optionCareer advancementCompany CultureFlexible work hoursTimeline
Director of Business and Product Development
Mobile Health Resources
01.2023 - Current
Clinical Quality Improvement Coordinator
Life EMS Ambulance
03.2015 - 01.2023
Electronic Patient Care Report Specialist
Life EMS Ambulance
03.2015 - 01.2023
Customer Accounts Specialist
Life EMS Ambulance
03.2015 - 01.2023
Telehealth Coordinator
Life EMS Ambulance
03.2015 - 03.2023
Paramedic/Field Training Instructor
Life EMS Ambulance
03.2010 - 03.2015
Sienna Heights University
Bachelor of Science from Paramedic Technology
University of Michigan - Ann Arbor
No Degree from Comparative Literature
Kalamazoo Valley Community College
Associate of Applied Science from Emergency Medicine
Portage Northern High School
High School Diploma
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