Summary
Overview
Work History
Education
Skills
Timeline
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Brigid Hurley

Andover,MA

Summary

Accomplished Instructional Assistant at Andover Public Schools, adept in differentiated instruction and significantly enhanced student inclusion and academic support. Leveraging strong relationship-building and problem-solving skills, achieved notable improvements in IEP adherence and student progress. Expert in fostering educational environments that cater to diverse learning needs.

Overview

103
103
years of professional experience

Work History

Instructional Assistant

Andover Public Schools
Andover, MA
08.2023 - Current
  • Conducted assessments of student skills to identify needs and develop instructional plans.
  • Facilitated communication between families of children with disabilities and school personnel.
  • Provided support services such as tutoring or guidance counseling when needed.
  • Organized instructional materials and activities for special education classrooms.
  • Monitored student progress and provided feedback to teachers regarding student achievement.
  • Monitored student progress and provided feedback to teachers.
  • Assisted teachers in providing accommodations for students who need additional support.
  • Developed positive relationships with students, parents, colleagues, administrators, and community partners.
  • Implemented behavior management strategies designed by the teacher or behavioral specialist.
  • Attended training sessions on best practices for working with students with special needs.
  • Administered standardized tests under the supervision of certified personnel.
  • Supported classroom teachers by supervising students during lunch and recess periods or field trips.
  • Utilized a variety of teaching methods such as cooperative learning or differentiated instruction.
  • Assisted in developing Individual Education Plans for students with disabilities.
  • Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Delivered instruction individually or in small groups with support from instructor.
  • Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Complied with instructor-developed IEPs and made informed recommendations for adjustments.
  • Participated in professional development workshops to stay current with educational trends and methodologies.

Sales Associate

Helen Thomas Simply Smashing
Andover, MA
11.2016 - 03.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Increased purchase amounts by cross-selling with similar products.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Exchanged merchandise for customers and accepted returns.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.

Event Coordinator

Digital Consulting Institute DCI
Andover, MA
09.1922 - 05.2000
  • Developed event themes and concepts to ensure successful execution of events.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Sourced venues for events in accordance with client needs and preferences.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Ensured effective communication between vendors and suppliers before, during and after the event.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
  • Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
  • Analyzed customer feedback surveys filled out after each program in order to improve future programs and events.
  • Maintained an organized database of contacts using software applications like MS Excel and Access.
  • Developed diagrams and floor plans with event setup requirements.
  • Worked in tandem with department head to coordinate logistics of all calendar events.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Worked with professional and trade associations to create memorable and successful events.
  • Attended and participated in industry events.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Followed local regulations for events and obtained necessary permits.
  • Implemented promotional strategies to maximize conference and convention attendees.
  • Sourced speakers and special guests for wide range of corporate, industry and charitable events.

Meeting Event Planner

BUCOM International
Chicago, IL
05.1994 - 04.1998
  • Organized and coordinated meetings, events, conferences, and conventions with attention to detail.
  • Liaised with clients to determine event requirements and expectations.
  • Developed detailed project plans including timelines, budgets, staffing needs, and vendor management.
  • Maintained up-to-date knowledge of industry trends, best practices, and regulations related to meeting planning.
  • Researched potential venues for events based on client specifications.
  • Negotiated contracts with vendors such as caterers, audio and visual providers, florists.
  • Coordinated travel arrangements for attendees and speakers.
  • Created promotional materials for the event including brochures, presentations, invitations and programs.
  • Managed registration process including collecting payments from attendees if applicable.
  • Monitored event budget throughout planning process and provided regular updates to stakeholders involved in the event.
  • Provided onsite support during setup of the venue prior to the start of the event as well as during the entire duration of the event itself.
  • Oversaw catering services ensuring that food was prepared according to agreed upon specifications.
  • Conducted pre-event walkthroughs with clients to ensure their satisfaction with venue layout.
  • Prepared post-event reports summarizing costs incurred versus budgeted amounts.
  • Collaborated closely with internal teams such as marketing or sales departments when necessary.
  • Responded promptly to inquiries from guests regarding accommodations or other matters relating to the event.
  • Established relationships with local businesses that could provide services needed for successful execution of events.
  • Troubleshot any issues that arose during an event in a timely manner.
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings.
  • Created invitations for fundraising events.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Worked with professional and trade associations to create memorable and successful events.
  • Attended and participated in industry events.
  • Created program activities, agendas and budgets based on client requirements.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Designed contracts, collected fees and booked venues for events.
  • Managed safe and smooth food delivery at banquets, conferences and social events.
  • Conferred with customers to gather event requirements and explore opportunities.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Helped clients produce brochures, publications and event-specific materials for optimum effect.
  • Oversaw work of up to 20 staff seamlessly executing professional events.
  • Supported accurate financial recordkeeping by closely checking bills and approving payments.
  • Arranged security, printing and supply vendors to meet unique requirements of each event.

Certified Tax Preparer

Bansley Brescia & CO P.C.
Chicago, IL
11.1991 - 07.1994
  • Conducted initial client interviews to determine tax preparation needs and preparer eligibility.
  • Created and updated individual, business, and trust tax returns in accordance with IRS regulations.
  • Provided advice on strategies for minimizing taxes owed and maximizing refunds due.
  • Reviewed financial documents for accuracy before submitting to the IRS.
  • Explained technical tax concepts in easy-to-understand language for clients.
  • Analyzed changes in federal, state, and local regulations that could impact return results.
  • Assisted taxpayers with audits conducted by the IRS or other government agencies.
  • Prepared quarterly estimated payments for individuals as required by law.
  • Maintained records of all completed returns according to established procedures.
  • Compiled data from various sources into a single document for submission to the IRS or other taxing authorities.
  • Submitted extensions when necessary to provide additional time for filing a return.
  • Ensured compliance with applicable laws and ethical standards while performing duties.
  • Organized files and prepared reports using software programs such as QuickBooks or TurboTax.
  • Identified opportunities to improve processes related to preparing returns efficiently.
  • Tracked progress of client returns throughout the entire process until completion.
  • Verified information provided by clients is accurate prior to submitting any documents.
  • Attended continuing education classes regularly to stay up-to-date on changes in tax laws.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
  • Implemented tax reduction strategies to analyze and minimize tax liabilities.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.
  • Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.
  • Produced minimum of 80 tax returns weekly to boost firms' filing process.
  • Used tax form instructions and tables to complete tax forms.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
  • Computed taxes owed or overpaid for clients.
  • Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
  • Calculated form preparation fees according to return complexity and processing time required.
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.

Education

Language immersion - Spanish Language And Literature

Escuela De Idiomas Nerja
Nerja, Spain
09.1998

Bachelor of Arts - Business Communications

Xavier University
Cincinnati, OH
05.1991

High School Diploma -

Regina Dominican High School
Wilmette, IL
05.1987

Skills

  • Business Development
  • Excellent Communication Skills
  • Relationship Selling
  • Exceptional Customer Service
  • Friendly and Outgoing
  • Problem-Solving
  • Positive and Professional
  • Problem-Solving Skills
  • Student inclusion
  • Classroom support
  • Classroom inclusion
  • IEP adherence
  • Student health and safety
  • Tutoring and mentoring
  • Behavior management
  • Differentiated instruction
  • Student needs support
  • Academic support
  • Conflict resolution
  • Small group instruction
  • Mathematics instruction
  • Language arts instruction
  • IEP management
  • Relationship building
  • CPR and first aid
  • Reading and writing support
  • Calm and patient demeanor
  • Helping students with special needs
  • Special education support
  • Individualized education plans (ieps)

Timeline

Instructional Assistant

Andover Public Schools
08.2023 - Current

Sales Associate

Helen Thomas Simply Smashing
11.2016 - 03.2020

Meeting Event Planner

BUCOM International
05.1994 - 04.1998

Certified Tax Preparer

Bansley Brescia & CO P.C.
11.1991 - 07.1994

Language immersion - Spanish Language And Literature

Escuela De Idiomas Nerja

Bachelor of Arts - Business Communications

Xavier University

High School Diploma -

Regina Dominican High School

Event Coordinator

Digital Consulting Institute DCI
09.1922 - 05.2000

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Brigid Hurley