Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brigid McCarthy

Front Royal,VA

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments.

Overview

5
5
years of professional experience

Work History

Assistant Manager and Barista

Melanias Gourmet
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Housekeeper

Shenandoah Valley Golf Club
04.2024 - Current
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.

Wine Server

Capstone Vineyards
05.2023 - 01.2024
  • Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
  • Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
  • Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
  • Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
  • Provided exceptional customer service by attentively listening to guests' needs and promptly addressing any concerns or requests.
  • Implemented effective strategies for upselling higher-priced wines, contributing to increased revenue growth.
  • Maintained cleanliness and organization in the wine service area, ensuring a welcoming environment for guests.

Law Firm Receptionist

McCarthy & Akers
05.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Camp Counselor (Seasonal)

Summer at Sacred Heart
06.2021 - 08.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
  • Enhanced camper engagement with innovative outdoor activities, leading to memorable summer experience.
  • Enhanced camp's online presence by creating engaging content showcasing camp life and activities.
  • Strengthened team cohesion among campers by organizing and leading group exercises.

Camp Counselor, Makeup Director, Photographer

Theatrical Leadership Bootcamp
07.2020 - 08.2022
  • Responsible for organizing each of the camper's makeup and hair accessories and prepping for each performance, and directing other employers helping with hair and makeup.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Strengthened team cohesion among campers by organizing and leading group exercises.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Enhanced camp's online presence by creating engaging content showcasing camp life and activities.
  • Enhanced visual effects quality by meticulously designing and implementing FX elements for various projects.
  • Mentored junior FX artists, providing guidance on techniques and best practices for higher-quality work.
  • Contributed to creative brainstorming sessions, offering innovative ideas for visually striking effects.
  • Assisted in pre-production planning phases by creating storyboards or animatics featuring rough visual representations of proposed effects sequences.
  • Digitally edited photos to enhance appearance.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Increased social media engagement with captivating images that told compelling stories.
  • Maintained photography equipment, ensuring gear was in optimal condition for all shoots.

Education

High School Diploma -

Chelsea Academy
Front Royal, VA
05.2022

Skills

  • Customer Service
  • Computer literacy
  • Communication skills
  • Leadership
  • Attention to detail
  • Creative mindset
  • Hostess Experience
  • Housekeeping and Cleaning Experience
  • Team leadership
  • Positive engagement
  • Child supervision
  • Camper supervision
  • Activity supervision
  • Arts and crafts
  • Activity scheduling

Timeline

Assistant Manager and Barista

Melanias Gourmet
08.2024 - Current

Housekeeper

Shenandoah Valley Golf Club
04.2024 - Current

Wine Server

Capstone Vineyards
05.2023 - 01.2024

Law Firm Receptionist

McCarthy & Akers
05.2023 - 08.2023

Camp Counselor (Seasonal)

Summer at Sacred Heart
06.2021 - 08.2022

Camp Counselor, Makeup Director, Photographer

Theatrical Leadership Bootcamp
07.2020 - 08.2022

High School Diploma -

Chelsea Academy

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