Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brigid Muhalia Mutirira

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Fleet Public Health Officer

Royal Caribbean International
02.2023 - Current
  • Responsible for coordination and execution of the company's Infection Prevention and Control Program at fleet level, ensuring the company's public health and infectious disease standards are met and/or exceeded onboard to improve Crew member and Guest safety through high quality care.
  • Travel to assigned ships and ensure PH program is executed as per VSP and Company standards, guide shipboard team on updated standards and procedures and assist with necessary support.
  • Investigates communicable disease cases, outbreaks, exposures and other infection prevention and control issues.
  • Ensures VSP report and communicable disease updates are sent to relevant Local Authorities and Shoreside Public Health in timely manner.

Infection Control Officer

Royal Caribbean International
07.2021 - 11.2022
  • Providing support for an evidence-based, data-driven infection prevention and control program at the operational level. Assures compliance with infection prevention-related regulatory standards and quality/performance improvement. Collecting and analyzing infection- related data which drives the Infection Control/Public Health program.
  • Overseeing the Center for Disease Control and Prevention (CDC) Vessel Sanitation Program (VSP) compliance onboard by ensuring shipboard practice compliance and records maintenance in accordance with internal Safety and Quality Management (SQM) policies and procedures, and external VSP/CDC guidelines
  • Providing onboard leadership and support regarding infection rates, exposures, outbreaks and other infection prevention and control issues. Communicating all such issues with shoreside Public Health as soon as reasonably possible.
  • Performing and overseeing the initial and ongoing Infection Control/Public Health crew development and training/education for all shipboard crew
  • Leading in investigations related to shipboard infections and/or occupational exposures, to assure necessary guest and crew safety.

Senior Deck Supervisor

Royal Caribbean International
08.2018 - 06.2021
  • Oversaw Public health compliance within the housekeeping department by examining and inspecting areas within the department to ensure each is in compliance with Public health regulations and protocols. Both primary and follow-up inspections of Housekeeping areas to ensure compliance.
  • Royal Caribbean Cruises International LTD
  • Ensure all sanitation logs e.g.: (Faucet and showerhead sanitation, Suite whirlpools, ice stations and ware washing machines, mixing station logs etc.) are updated accordingly and compliance is adhered to.
  • Training Manager for housekeeping - Continuously train our crew members on our Covid-19 protocols and the Decontamination process in order to ensure efficient extraction and sanitation procedures of the Red / Orange zones. Lead all new and refresher trainings and ensure that all supervisors and crew within the department are well trained and informed in all our new processes and compliance requirements.
  • Overseeing all operational aspects of suites/, staterooms, ECCR's and Senior Officer cabin on assigned deck(s), ensuring cleanliness, maintenance and presentation standards are managed to brand standards at all times.
  • Maintaining constant back-of-house presence and oversees the bell station during peak times and when scheduled in accordance with company standard operating procedures.
  • Maintains and share comprehensive knowledge of cleaning practices, procedures, equipment and materials.

Deck Supervisor

Royal Caribbean International
07.2015 - 08.2018
  • To make good judgment and decisions when it comes to guest concerns or issues and follow up until it is resolved to the guests' satisfaction.
  • Complete all assigned tasks such as the safety observation log, appraisals, disciplinary actions and daily operations dealing with housekeeping
  • Ensure that the crew members under my supervision are in compliance with ILO convention.
  • Make sure that Public health standards are adhered to by regularly checking all ice stations and sanitation logs.
  • Conduct daily coaching and as well provide trainings to team members in order to guarantee great performance.
  • Conduct accurate inventories to ensure that team members get adequate supplies.

Housekeeping Supervisor

Sarova Stanley
10.2012 - 08.2014
  • Evaluating records to forecast department personnel requirements.
  • Making recommendations to improve service and ensure more efficient operation.
  • Ensuring that the department adheres to Public health protocols by conducting regular inspections and trainings for the hotel staff.
  • Obtaining a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Preparing reports concerning room occupancy, payroll, and department expenses.
  • Selecting and purchases new furnishings.
  • Investigating complaints regarding housekeeping service and equipment, and takes corrective action.

Lead Housekeeper

Fairmont Norfolk Hotel
11.2010 - 09.2012
  • Report all work orders to engineering /maintenance department for any issue that required immediate attention.
  • Create a courteous, friendly and effective communication between housekeeping and other departments.
  • Inspect and maintain hotel rooms daily.
  • Provide guests with professional, efficient, prompt and courteous service.
  • Maintain high standard of personal appearance and grooming within the team.
  • Comply at all times with the hotel standards and Public health regulations in order to encourage safe and efficient hotel operations.
  • Provide clear and effective communication between housekeeping and other departments

Education

Online School Program Certificate - Introduction To IPC -

World Health Organization
01.2021

Achievement Award in Leadership -

ECornell
01.2019

Diploma in Hotel Management -

Kenya Utalii College
01.2010

I.C.D.L (International Computer Driving License) -

IAT Institute
01.2006

Standardized Test - SAT/TOEFL -

Augustana University
01.2005

Secondary School -

Gatanga Girls High School
01.2004

Skills

  • Friendly, positive attitude
  • Analytical
  • Multitasking
  • Critical thinking
  • Relationship building
  • People skills

Languages

English
Swahili

Timeline

Fleet Public Health Officer

Royal Caribbean International
02.2023 - Current

Infection Control Officer

Royal Caribbean International
07.2021 - 11.2022

Senior Deck Supervisor

Royal Caribbean International
08.2018 - 06.2021

Deck Supervisor

Royal Caribbean International
07.2015 - 08.2018

Housekeeping Supervisor

Sarova Stanley
10.2012 - 08.2014

Lead Housekeeper

Fairmont Norfolk Hotel
11.2010 - 09.2012

Online School Program Certificate - Introduction To IPC -

World Health Organization

Achievement Award in Leadership -

ECornell

Diploma in Hotel Management -

Kenya Utalii College

I.C.D.L (International Computer Driving License) -

IAT Institute

Standardized Test - SAT/TOEFL -

Augustana University

Secondary School -

Gatanga Girls High School

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Brigid Muhalia Mutirira