BRIGID WALLACE
Saint Augustine,FL
Summary
Dynamic professional with extensive experience in operations management and customer service at R G Wallace Mechanical and Southern Grace. Proven track record in financial management and team leadership, streamlining processes to enhance efficiency. Recognized for creativity in problem-solving and a commitment to professionalism, ensuring high-quality service delivery and client satisfaction.
Overview
14
14
years of professional experience
Work History
EBD Paraprofessional
St. Johns County Schools
08.2024 - Current
- Actively participated in professional development opportunities to stay current on best practices in special education and behavior management.
- Provided ongoing feedback to students, helping them identify areas for improvement and develop strategies for academic success.
- Contributed to the development of school-wide positive behavior supports, reducing instances of disruptive behaviors in the classroom.
- Assisted in the preparation of materials for hands-on learning activities, maximizing student engagement during lessons.
- Supported lead teacher in designing and delivering engaging group activities that reinforced key concepts and promoted collaboration among peers.
- Coordinated with general education teachers to ensure appropriate accommodations were implemented for students with IEPs, leading to increased success in mainstream classrooms.
Assistant Office Manager
Southern Grace Floral Market
02.2019 - 08.2024
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Provided exceptional customer service by responding promptly to inquiries from customers both in-person and via phone or email correspondence.
Office Manager
R G Wallace Mechanical
01.2011 - 01.2024
- Proficient in payroll accounting: preparing tax documents, managing accounts receivable/payable.
- Provided exceptional customer service when booking appointments, confirming appointments, and addressing client inquiries or concerns via phone calls.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined payroll processes by implementing efficient data entry and record-keeping methods.
Education
Bachelor of Science - Health Sciences
University of North Florida
Jacksonville, FLSkills
- Professionalism and ethics
- Creativity and innovation
- Task delegation
- Organization and prioritization
- Operations management
- Team leadership
Timeline
EBD Paraprofessional
St. Johns County Schools
08.2024 - Current
Assistant Office Manager
Southern Grace Floral Market
02.2019 - 08.2024
Office Manager
R G Wallace Mechanical
01.2011 - 01.2024
Bachelor of Science - Health Sciences
University of North Florida
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