BRIGID WALLACE
Saint Augustine,FL
Summary
Dynamic professional with extensive experience in operations management and customer service at R G Wallace Mechanical and Southern Grace. Proven track record in financial management and team leadership, streamlining processes to enhance efficiency. Recognized for creativity in problem-solving and a commitment to professionalism, ensuring high-quality service delivery and client satisfaction.
Overview
14
14
years of professional experience
Work History
EBD Paraprofessional
St. Johns County Schools
St. Johns, FL
08.2024 - Current
- Actively participated in professional development opportunities to stay current on best practices in special education and behavior management.
- Provided ongoing feedback to students, helping them identify areas for improvement and develop strategies for academic success.
- Contributed to the development of school-wide positive behavior supports, reducing instances of disruptive behaviors in the classroom.
- Assisted in the preparation of materials for hands-on learning activities, maximizing student engagement during lessons.
- Supported lead teacher in designing and delivering engaging group activities that reinforced key concepts and promoted collaboration among peers.
- Coordinated with general education teachers to ensure appropriate accommodations were implemented for students with IEPs, leading to increased success in mainstream classrooms.
Assistant Office Manager
Southern Grace Floral Market
St. Johns, FL
02.2019 - 08.2024
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Provided exceptional customer service by responding promptly to inquiries from customers both in-person and via phone or email correspondence.
Office Manager
R G Wallace Mechanical
North East Florida
01.2011 - 01.2024
- Proficient in payroll accounting: preparing tax documents, managing accounts receivable/payable.
- Provided exceptional customer service when booking appointments, confirming appointments, and addressing client inquiries or concerns via phone calls.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined payroll processes by implementing efficient data entry and record-keeping methods.
Education
Bachelor of Science - Health Sciences
University of North Florida
Jacksonville, FLSkills
- Professionalism and ethics
- Creativity and innovation
- Task delegation
- Organization and prioritization
- Operations management
- Team leadership
Timeline
EBD Paraprofessional
St. Johns County Schools
08.2024 - Current
Assistant Office Manager
Southern Grace Floral Market
02.2019 - 08.2024
Office Manager
R G Wallace Mechanical
01.2011 - 01.2024
Bachelor of Science - Health Sciences
University of North Florida