Brigido Rosado
Brooklyn,NY
Summary
Seasoned professional with 15 years in emergency services and hospitality. As a Firefighter with the FDNY, excels in high-pressure situations, demonstrating sound decision-making and teamwork. Background in leadership and operations enhances customer service and problem-solving capabilities, ensuring effective service delivery and operational efficiency.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Firefighter
Fire Department Of New York
New York, New York
08.2024 - Current
- Perform fire suppression, search and rescue, ventilation, forcible entry, and salvage and overhaul operations while maintaining strict adherence to safety protocols
- Collaborated with officers and crew members to execute emergency operations, ensuring clear communication and effective coordination in high-risk environments.
- Responded to emergency calls, assessed situations, and implemented safe interventions to protect lives and property.
Night Auditor
Wolcott Hotel
New York, New York
02.2019 - 08.2024
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Conducted nightly audits of financial transactions and room occupancy.
- Processed guest check-ins and check-outs efficiently and accurately.
Night Manager
Casablanca Hotel
New York, New York
03.2014 - 01.2019
- Managed overnight hotel operations, ensuring exceptional guest service, resolving escalated concerns, and maintaining a safe and welcoming environment.
- Hired, trained, and developed staff, evaluating performance to enhance nightly operations.
- Oversaw night audit function and prepared daily financial reports, ensuring accuracy and compliance.
Guest Service Agent/Concierge Agent
Casablanca Hotel
New York, New York
11.2012 - 03.2014
- Provided excellent customer service to enhance guest experiences.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Processed reservations through various booking systems accurately.
Education
Some College (No Degree) - Electrical Engineering
LaGuardia Community College
Long Island City, NYSkills
- Fire suppression
- Search and rescue
- Emergency response
- Ventilation techniques
- Safety protocol adherence
- Equipment operation
- Team coordination
Certification
- Peace officer
- CFRD
- Fire Life Safety Director (needs update)
Timeline
Firefighter
Fire Department Of New York
08.2024 - Current
Night Auditor
Wolcott Hotel
02.2019 - 08.2024
Night Manager
Casablanca Hotel
03.2014 - 01.2019
Guest Service Agent/Concierge Agent
Casablanca Hotel
11.2012 - 03.2014
Some College (No Degree) - Electrical Engineering
LaGuardia Community College