Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

BRIGIETTE DANISE

Canajoharie,NY

Summary

Logical Dispatch Coordinator offering 21-year background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention. Sharp Admistrative with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience
13
13
years of post-secondary education

Work History

Dispatch Coordinator

Myriad Inc
CANAJOHARIE, NY
10.2022 - Current
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Developed and implemented process enhancements to drive continuous program improvement.
  • Leveraged [Software] and other tools to track data and make recommendations.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Answered phone calls and responded to customer emails.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Communicated with customers to provide delivery updates and resolution.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored vehicle locations to coordinate timely arrivals.

Sole Proprietor

Jammin Juice Bar - Self Employed
CANAJOHARIE, United States
05.2012 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Optimized team hiring, training, and performance.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

Administrative Assistant

Rehrig Pacific Logistics
Gloversville, NY
03.2009 - 08.2020
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed strategies to streamline and improve office procedures.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.

Administrative Assistant

School House Warehouse
Gloversville, NY
10.2001 - 03.2009
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed strategies to streamline and improve office procedures.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

GED -

Mayfield Jr/Sr High School, Mayfield, NY
09.1969 - 06.1982

Skills

Dispatching field personnel

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Accomplishments

  • Supervised team of 32 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved efficient accounts receivable through effectively helping with cerate new billing platforms.
  • Collaborated with team of 12 in the development of customer platform .

Timeline

Dispatch Coordinator - Myriad Inc
10.2022 - Current
Sole Proprietor - Jammin Juice Bar - Self Employed
05.2012 - Current
Administrative Assistant - Rehrig Pacific Logistics
03.2009 - 08.2020
Administrative Assistant - School House Warehouse
10.2001 - 03.2009
Mayfield Jr/Sr High School - GED,
09.1969 - 06.1982

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