Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

BRIGIETTE DANISE

Canajoharie,United States

Summary

Dynamic Dispatch Coordinator at Myriad Inc with expertise in logistics optimization and operational efficiency. Successfully implemented process improvements that streamlined workflows and enhanced team performance. Recognized for dependability and strong interpersonal communication skills in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Client Service Representative

Rentokil Pest Control
Canajoharie, New York
04.2023 - Current
  • Facilitated client understanding of pest control services and treatment options.
  • Coordinated service appointments to ensure timely pest management solutions.
  • Maintained comprehensive documentation of client interactions in company systems.
  • Collaborated with technicians to address client concerns and service requirements.
  • Managed customer feedback and resolved issues professionally and empathetically.
  • Personalized client experiences by identifying unique needs and delivering tailored information.
  • Followed up with clients via calls and emails to proactively resolve issues.
  • Provided administrative support, including filing documents and managing customer records.

Dispatch Coordinator

Myriad Inc
CANAJOHARIE, United States
10.2022 - Current
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Developed and implemented process enhancements to drive continuous program improvement.
  • Leveraged Google meet and other tools to track data and make recommendations.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Answered phone calls and responded to customer emails.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Communicated with customers to provide delivery updates and resolution.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored vehicle locations to coordinate timely arrivals.

Sole Proprietor

Jammin Juice Bar - Self Employed
CANAJOHARIE, United States
05.2012 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Optimized team hiring, training, and performance.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

Administrative Assistant

Rehrig Pacific Logistics
Gloversville, United States
03.2009 - 08.2020
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed strategies to streamline and improve office procedures.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.

Administrative Assistant

School House Warehouse
Gloversville, United States
10.2001 - 03.2009
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed strategies to streamline and improve office procedures.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

GED -

Mayfield Jr/Sr High School
Mayfield, NY
06.1982

Skills

  • Dispatching personnel
  • Ticket management
  • Call prioritization
  • Active listening
  • Dependability and responsibility
  • Problem solving
  • Interpersonal communication
  • Clerical support
  • Data entry
  • Critical thinking
  • Multitasking

Accomplishments

  • Supervised team of 32 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved efficient accounts receivable through effectively helping with create new billing platforms.
  • Collaborated with team of 12 in the development of customer platform.

Timeline

Client Service Representative

Rentokil Pest Control
04.2023 - Current

Dispatch Coordinator

Myriad Inc
10.2022 - Current

Sole Proprietor

Jammin Juice Bar - Self Employed
05.2012 - Current

Administrative Assistant

Rehrig Pacific Logistics
03.2009 - 08.2020

Administrative Assistant

School House Warehouse
10.2001 - 03.2009

GED -

Mayfield Jr/Sr High School

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