Brigina Denardo

Delivered exceptional customer service in high-pressure settings. Assisted in training new hires. Executed opening and closing tasks.

• Administer variety of neuropsychological tests to patients to obtain proper diagnosis of neuropsychological disorders and cognitive functioning. Responsibilities include but are not limited to scoring administered tests and charting results in a timely manner using Excel, assisting with maintaining employee schedule, ordering test record/response forms as needed as well as office supplies, training new employees, and participating in monthly department meetings. Overall, this is a fast-paced work environment where we need to be able to substitute, add, omit, or completely change tests or testing order depending upon patient's level of functioning or specific situation.

• Started out working as a coach in a rehabilitation facility for women who were survivors of sex trafficking. I was eventually promoted to Lead Coach after 6 months and worked as an assistant to the facility's supervisor and licensed therapist. The other coaches reported to me with changes that needed to be made in the facility and/or concerns with residents. Open and constant communication and teamwork were key in the treatment and safety of the residents.
• I facilitated different groups including a trauma group I was trained to run.
• I assisted with interview process for new employees as well as residents. I also assisted in intake process with new residents and helped them settle in. Maintained and updated the employee policy and procedure, employee handbook, and the residents' handbook. I provided community resources for the women, provided transportation, helped with resume writing and job searches, enforced rules and guidelines, allotted time for wellness checks throughout the day as well as therapeutic discussions. Maintained a daily schedule for the residents while being able to bend with that if an unexpected situation occurred. In addition to this I was responsible for ensuring the women felt safe and were safe in the home. This included bag and personal checks if needed, regularly checking common area cameras, changing all door/lock codes when any employees or residents permanently left the facility. I coordinated meetings with volunteers, donors, and other organizations we partnered with. I had the privilege of planning graduation ceremonies and making gifts for our graduates. The residents who graduated gave me the opportunity in helping them tell their story by assisting them in the writing and editing of it. With their permission, their experience of "being in the life" was told by them to city officials and/or shared in the donor newsletters.

• Providing great customer service, selling merchandise, serving food/drinks, completing side work, and training new servers.

• I primarily worked in the child/adolescent unit and occasionally, the adult unit. On the child/adolescent unit, the main responsibilities were assisting with intake which included but was not limited to personal searches, storing belongings, reviewing/signing rules and policies with new patients, completing a psychosocial assessment with patients' parents and/or guardians. My position also included regular bed checks, regular bedroom inspections, close watch of suicidal patients, therapeutic 1:1's with a follow-up psychological/physical assessment of the patient during that shift, facilitating group therapy and projects, and being sent to the isolation unit for the day to monitor patients that posed a threat to themselves and/or others. I was also responsible for submitting ROI's and obtaining important information from sources such as other facilities the patient had been to, doctors, and therapists, that were necessary for the patients' treatment. I was responsible for open communication with all staff working with a patient as to give the best care and treatment possible. It was also important to accommodate cultural/religious practices when possible.