Brigita Mandic-Markovic
Overland Park
Summary
Dedicated and adaptable professional with over 10 years of experience in customer service, administrative support, and retail operations. Proven ability to manage cash handling procedures, resolve customer concerns, and maintain accurate records in fast-paced environments. Strong communicator and problem-solver with experience in office coordination, leasing, and team collaboration. Known for reliability, attention to detail, and achieving positive outcomes. Eager to contribute to a team-driven workplace with opportunities for growth and learning.
Overview
6
6
years of professional experience
Work History
Cash Office Clerk
Lowes, Overland Park
01.2020 - 07.2022
- Coordinated with store management to ensure compliance with cash handling procedures.
- Prepared and deposited daily bank deposits accurately and on schedule.
- Maintained control over all access points, including keys, safe codes, and register security.
- Issued and reconciled register bags for cashiers, ensuring accuracy and accountability.
- Organized and filed daily reports and monthly documentation for audit and reporting purposes.
- Supported front-end operations and assisted customer service during high-volume periods.
- Performed daily register open/close procedures.
- Responded promptly to customer and associate inquiries.
- Fulfilled online orders, including curbside pickup and delivery scanning for accuracy.
- Stocked merchandise and assisted with inventory on the sales floor.
- Loaded and unloaded merchandise, including appliances and large items (50+ lbs).
- Verified invoices and product deliveries for accuracy and condition.
- Followed all safety protocols and procedures in accordance with company policies.
- Tracked and communicated shipping statuses of appliances to customers.
Leasing Agent
WaterCrest at City Center, Lenexa
09.2024 - 05.2025
- Qualifying potential prospects for new homes
- Processing lease applications
- Managing lease renewals
- Facilitating communications between tenants and handling tenants complaints
- Assisting tenants with their concerns
- Answering phone calls and responding to emails
- Provided tours and detailed information to prospective residents.
- Performed daily office open/close procedures.
- Build relationships and connections with future tenants
Customer Service Representative
CDL Legal LLC, Olathe
05.2025 - 08.2025
- Handled high-volume calls and emails to provide support to drivers and clients.
- Contacted courts to obtain case updates and communicated with attorney account managers.
- Updated drivers on ticket statuses and documented all account changes accurately.
- Collected deductible payments and ensured timely processing of trial-related costs.
- Resolved client concerns quickly and professionally.
- Adapted to company systems and policies while contributing to team meetings and collaboration.
Education
High School Diploma -
Shawnee Mission West High School
Overland Park, KSAssociates Degree - undefined
Johnson County Community College
Some College - undefined
University of Missouri-Kansas city
Skills
- Hard working
- Team player
- CRM software
- Relationship building
- Computer proficiency
- Microsoft Excel
- Paperwork processing
- Team development
- Order fulfillment
- Data entry
- Attention to detail
- Multitasking
- Goal setting
Languages
Croatian
Native or Bilingual
Timeline
Customer Service Representative
CDL Legal LLC, Olathe
05.2025 - 08.2025
Leasing Agent
WaterCrest at City Center, Lenexa
09.2024 - 05.2025
Cash Office Clerk
Lowes, Overland Park
01.2020 - 07.2022
Associates Degree - undefined
Johnson County Community College
Some College - undefined
University of Missouri-Kansas city
High School Diploma -
Shawnee Mission West High School
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