Brigitt Hunter
Mechanicsville,VA
Summary
Experienced strategic sales professional with a track record of exceeding sales goals and consistently achieving record-breaking increases in profits throughout their career. Exceptional interpersonal communication skills and a solid history of success in building strong relationships with customers. Adept at boosting sales and generating new revenue streams through effective prospecting and negotiation techniques. Demonstrated ability to consistently surpass targets, making them a valuable asset to any sales team.
Overview
14
14
years of professional experience
Work History
Senior Medical Billing and Collections Specialist
Virginia ENT Associates
09.2019 - Current
- Developed rapport with patients through professional yet empathetic communication, resulting in higher willingness to cooperate during the collections process.
- Played an instrumental role in streamlining record breaking increases in cashflow each year by creating a system to calculate an estimated out of pocket cost for each patient with a scheduled surgery based on their insurance benefits and I collected on each estimate in full prior to the surgery which has resulted in significant decrease the amount of accounts going to collections
- Maintained excellent relationships with insurance representatives to expedite claims processing and secure timely reimbursements for services rendered.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Promoted a positive work environment by consistently demonstrating professionalism, mutual respect, and cooperation with fellow team members.
- Implemented efficient workflow with all of my payors so my claims are paid in full in under 30 days
- Collaborated with team members to identify trends in unpaid claims for their payors and develop strategies for resolution.
- Trained new employees on medical billing software, policies, and procedures, ensuring accuracy in claims submission from day one.
Top Sales Associate/Store Manager
Kay Jewelers
01.2011 - Current
Surgical Coordinator
Richmond Plastic Surgeons
05.2015 - 09.2019
- Maintained records of all client interactions, transactions, comments, and complaints
- Processed orders, forms, applications, and requests
- Troubleshot requests while discussing billing procedures and processing customer payments
- Assisted the surgeon during procedure while following all standards of care regarding sterility/universal precautions
- Maintained written chart notes to indicate status of cases
- Coordinated with colleagues/management to ensure smooth running of activities
- Scaled the practice of all the surgical procedures from 30% to 60% cosmetic
- Led marketing and promotions to increase awareness of company's presence and capabilities
- Communicated with customers through various channels such as email, phone, and in person
- Scheduled post-op appointments as needed and followed up with patients to ensure continuity of care
- Advised patients regarding food, fluid, and medication intake and restrictions prior to surgery
Travel Coordinator
VCU
12.2013 - 06.2015
Patient Coordinator
Commonwealth Dermatology
06.2014 - 05.2015
Office Manager
Acupuncture and Health Center
04.2013 - 06.2015
Education
Bachelors of Science - Nursing
Medical Careers Institute
02.2010
Skills
- Effective Communication
- Accounts receivable management
- Conflict resolution abilities
- Attention to Detail
- Teamwork and Collaboration
- Stress Tolerance
- Professionalism and Ethics
- Relationship Building
- Work Planning and Prioritization
- Adaptability
- Organizational Skills
- Excellent Communication
Accomplishments
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Built robust relations at all levels of organization, including surgeons, management, team members, hospitals and clients.
- Continued increased profit margins even through the COVID-19.
- Delivered excellent client service by guaranteeing first call resolution.
- Managed and collected in full on all current and past due patients account balances.
- Responded to all general inquiries concerning surgical processes/procedures.
- Acknowledged and resolved customer complaints with thorough knowledge of products/processes.
Timeline
Senior Medical Billing and Collections Specialist
Virginia ENT Associates
09.2019 - Current
Surgical Coordinator
Richmond Plastic Surgeons
05.2015 - 09.2019
Patient Coordinator
Commonwealth Dermatology
06.2014 - 05.2015
Travel Coordinator
VCU
12.2013 - 06.2015
Office Manager
Acupuncture and Health Center
04.2013 - 06.2015
Top Sales Associate/Store Manager
Kay Jewelers
01.2011 - Current
Bachelors of Science - Nursing
Medical Careers Institute
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