Brigitte Agnes Sanchez
Palm Bay,FL
Summary
Dependable team member trained in register operations and customer service. Reliable, team-oriented, and efficiently completes assignments.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Ross
Melbourne, Florida
02.2022 - Current
- Maintained accurate records of transactions using the point-of-sale system.
- Addressed customer questions and concerns regarding products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Provided excellent customer service by helping customers locate items they were looking for.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Customer Support Specialist
Percepta
Melbourne, FL
03.2018 - 10.2022
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Consulted with customers regarding needs and addressed concerns.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained positive working relationship with fellow staff and management.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Bachelor of Arts - Interdisciplinary Studies
Liberty University
Lynchburg09-2015
Skills
- Report creation
- Attention to detail
- Cultural awareness
- Cross-functional team facilitation
- Analytical thinking
Affiliations
Gardening, volunteer with various organizations and christian churches.
Timeline
Customer Service Cashier
Ross
02.2022 - Current
Customer Support Specialist
Percepta
03.2018 - 10.2022
Bachelor of Arts - Interdisciplinary Studies
Liberty University