Summary
Overview
Work History
Education
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Brigitte Davis

Summary

Highly motivated to support and embed Continuous Improvement culture while maintaining and creating a positive employee engagement and experience

Overview

12
12
years of professional experience

Work History

Senior Specialist (Team Lead)

Whirlpool Corporation
07.2021 - Current
  • Provide day to day leadership support through interactions with team members, trade customers, and internal process partners
  • Support Specialty team in establishing culture of continuous improvement by exercising critical thinking and helping others to address problems
  • Help to lead, inspire and motivate Specialty team by building trust and respect through daily support and indirect leadership
  • Support collaborative work and projects to generate efficiencies & create value for Whirlpool & customer
  • Act as as subject matter expert for Specialty team
  • Demonstrate compassion for employees by handling all situations in direct yet respectful manner
  • Manage customer and process partner escalations and provide backup support to Operations Advisor as needed

Senior Specialist

Whirlpool Corporation
09.2017 - 06.2021
  • Daily support trade partners, consumers, and/or internal process partners via phone, chat, email, or other technology for Specialty team
  • Managing and maintaining customer information databases while providing product and service information, processing customer transactions, and resolving customer inquiries on first call
  • Facilitate policy adjustments and product exchange requests, and when necessary escalate emergency service situations to Leaders, Team Advisors, and Managers
  • Enthusiastic supporter of Whirlpool portal. Initiated several accounts' implementation of Web World, including Fannie Mae, Home Warranty, Government, and ACD's
  • Created power point process documentation for trade customer registration and navigation of Web World (now portal)

POFT Specialist

Whirlpool Corporation
09.2011 - 08.2017
  • ECC Reporting
  • Review orders at risk
  • Attempt to locate original product
  • Research upgrade/sub options
  • Communicate to TC
  • Emergency manual delivery creation
  • Document all actions in CRM
  • Collaborate with process partners for database enhancements
  • Identify database issues and collaborate with GIS for resolution

Education

Associate of Science - Nursing

Pellissippi State Community College
Knoxville, TN

High School Diploma -

Fulton High School
Knoxville, TN
06.1981

Timeline

Senior Specialist (Team Lead)

Whirlpool Corporation
07.2021 - Current

Senior Specialist

Whirlpool Corporation
09.2017 - 06.2021

POFT Specialist

Whirlpool Corporation
09.2011 - 08.2017

Associate of Science - Nursing

Pellissippi State Community College

High School Diploma -

Fulton High School

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Brigitte Davis