Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brigitte Godfrey

Salem,OR

Summary

Uplifting individual who anticipates potential obstacles and opportunities while prioritizing relationships with others. Inclusive in nature, sets high value on honesty and loyalty while genuinely enjoying unraveling problems and taking full accountability for projects.

Overview

14
14
years of professional experience

Work History

Events & Communications Coordinator

Church On The Hill/Crosshill Christian School
02.2023 - Current
  • Manage the planning, promotion, and execution of all internal and external events for both Church on the Hill locations and Crosshill Christian School.
  • Assist and support various teams with their ministry-specific events with creation, organization, resource allocation, etc.
  • Manage internal and external calendar of venue space and resource usage for the 2 churches and pre k-12th grade school.
  • Work with any outside user groups who would like to use our facilities. Coordinate and execute their events (i.e. Wedding, funerals, various non-profits, traveling seminars or conferences, etc).
  • Work with a variety of team-members to develop creative solutions for events and groups to co-exist in time, date, and space.
  • Interface with the whole team to actively promote events on a variety of communication platforms.
  • Contacted vendors, venue and stakeholders.

Administration & Operations Lead

REI
06.2020 - 07.2022
  • Provide backbone work for the retail store to be successful in providing exceptional customer service.
  • Support employees through a variety of HR related tasks including benefits, conflict resolution, and navigating management-employee relationships.
  • Uphold and support management team in culture work for the employees.
  • Daily administration tasks including banking, ordering for facility, office & record management
  • Lead store staff in communications, customer service, and team morale.
  • Care for and manage store staff as a member of the Management team and acting HR representative.

Market Coordinator

REI Colorado
07.2018 - 06.2020
  • Coordinated and advised experiences, events, partnerships and community engagement within the state of Colorado.
  • Managed REI Colorado’s Diversity, Equity, and Inclusion work through on the ground relationships and events to promote education, encouragement and progression of this imperative work.
  • Designed, developed and coordinated corporate private programming for the REI Field Programs.
  • Managed REI Colorado Experience’s social media accounts.
  • Created and cultivated relationships with community non-profits, clubs, and organizations that align with national and local objectives.
  • Managed multiple budgets and projects at one time.
  • Built positive relationships with REI store teams within Colorado Market and provided support and mentoring for experiences and events.
  • Planned and executed internal and external marketing events.

Instructor

REI Adventure Station at Copper Mountain
11.2017 - 07.2018
  • Member of the developmental team and created standards for future Adventure Stations all over the United States.
  • Provided administrative duties such as the creation of local operating procedures, event registration, and paperwork management.
  • Sold and educated customers about experiences as well as lead participants in a variety of outdoor courses.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Promoted group safety, collaboration and best practices.
  • Developed new outdoor courses in the field as well as administrative support to make them available to the customer.
  • Provided customer and employee support.

Sales Associate

REI
03.2017 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Anderson Award Winner 2018.

Volunteer Resort Program Coordinator

SOS Outreach Summit County
11.2016 - 04.2017
  • Acting manager on duty to supply youth with skills to have a healthier future.
  • Coordinated between ski resort and program participants.
  • In charge of all functions for Learn to Ride Sessions throughout the season.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Provided ongoing direction and leadership for program operations.
  • Organized and managed program development from conception through successful execution.

Assistant Front of House Manager

Blue Moon Bakery
11.2016 - 03.2017
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.

Sales Coordinator

Vail Resorts
06.2015 - 11.2016
  • Managed sales accounts and provided administrative duties for Sales Managers of Conference Services.
  • Edited contracts and resumes for various clients and companies.
  • Assisted managers with a variety of promotional projects, sales meetings, and tours.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.

Conference Services Assistant

Keystone Resort
08.2014 - 06.2015
  • Aided administratively in the production of events such as conferences, expos, meetings, and weddings at Keystone Conference Center and Resort.
  • Assisted managers in all aspects of documentation including but not limited to formatting, organizing and managing important data for production of events.
  • Onsite contact for groups and ensured smooth production of conferences.
  • Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
  • Facilitated communication between teams handling catering, audio visual and room setup.
  • Operated multi-line phone system to receive, screen and redirect calls.

Studio Manager

Liga Photography
09.2013 - 08.2014
  • Managed all office functions including invoicing, consultations, the upkeep of all records and rough editing done to raw film, ordering, organizing and the sending out final products.
  • Developed a new organizing and filing system for all invaluable images and records.
  • Implemented and produced new and existing marketing tools.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Organized and maintained client databases for accurate communication information.
  • Implemented marketing strategies to promote studio to potential clients.

Youth Mentor & Leader

Church Youth Groups
01.2010 - 01.2020
  • Middle and High School youth programs including the organization of summer and weekly programs.
  • Organized and lead college students on mission for both third world countries and local volunteerism.
  • Built lasting relationships with youth and parents or guardians.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Demonstrated positive social skills to build healthy relationships.
  • Coordinated activities providing safety requirements for participation.
  • Provided guidance and support to participants to promote memorable experiences.
  • Answered visitor questions and shared details about special programs and experiences.
  • Led group discussions and activities to meet different community needs.

Education

Bachelor of Science - Event Management

University of Central Florida, Rosen College of Hospitality Management
Orlando, Florida
08.2014

Study Abroad - Hospitality and Tourism Management

Modul University
Vienna, Austria

Skills

  • Project Management
  • Employee Relations
  • External Relations
  • Communications
  • Empathy
  • Positivity
  • Customer Service
  • Administration

Timeline

Events & Communications Coordinator

Church On The Hill/Crosshill Christian School
02.2023 - Current

Administration & Operations Lead

REI
06.2020 - 07.2022

Market Coordinator

REI Colorado
07.2018 - 06.2020

Instructor

REI Adventure Station at Copper Mountain
11.2017 - 07.2018

Sales Associate

REI
03.2017 - 11.2017

Assistant Front of House Manager

Blue Moon Bakery
11.2016 - 03.2017

Volunteer Resort Program Coordinator

SOS Outreach Summit County
11.2016 - 04.2017

Sales Coordinator

Vail Resorts
06.2015 - 11.2016

Conference Services Assistant

Keystone Resort
08.2014 - 06.2015

Studio Manager

Liga Photography
09.2013 - 08.2014

Youth Mentor & Leader

Church Youth Groups
01.2010 - 01.2020

Bachelor of Science - Event Management

University of Central Florida, Rosen College of Hospitality Management

Study Abroad - Hospitality and Tourism Management

Modul University

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Brigitte Godfrey