Summary
Overview
Work History
Education
Skills
Timeline
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Brigitte Hart

ERIAL

Summary

Dynamic and detail-oriented professional with extensive experience at Ancora Psychiatric Hospital. Proven expertise in incident reporting and conflict resolution, enhancing patient safety and care. Recognized for superior customer service and relationship management, effectively collaborating with multidisciplinary teams to develop individualized care plans and improve service delivery. First aid and CPR certified.

Overview

24
24
years of professional experience

Work History

Senior Medical Security Officer

Ancora Psychiatric Hospital
12.2024 - Current
  • Monitored patient safety and security across facility, responding promptly to incidents and emergencies.
  • Conducted regular patrols to ensure compliance with hospital protocols and enhance overall safety environment.
  • Collaborated with healthcare staff to manage behavioral challenges and maintain a therapeutic milieu for patients.
  • Assisted in training new security personnel on procedures, emergency response, and conflict resolution techniques.
  • Developed incident reports detailing occurrences, ensuring accurate documentation for follow-up actions and reviews.

Human Service Technician

Ancora Psychiatric Hospital
04.2004 - Current
  • Assisted clients in accessing community resources and services.
  • Provided support during intake assessments and documentation processes.
  • Collaborated with multidisciplinary teams to develop individualized care plans.
  • Monitored client progress and reported findings to supervisors for evaluation.
  • Adapted communication strategies to meet diverse client needs effectively.
  • Maintained accurate records of client interactions and service outcomes.

Shift Manager

Burger King
02.2002 - 06.2004
  • Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
  • Trained and mentored team members, enhancing overall performance and morale.
  • Implemented process improvements, reducing operational delays and enhancing service delivery.
  • Managed inventory levels, optimizing stock control procedures for better resource allocation.
  • Coordinated staff schedules, balancing workload and maximizing coverage during peak hours.
  • Conducted performance evaluations, providing constructive feedback to enhance employee development.
  • Resolved customer complaints swiftly, improving satisfaction rates and fostering loyalty.

Education

High School Diploma -

Camden County Technical School
Sicklerville, NJ
06-1998

Skills

  • Report writing
  • Incident reporting
  • Patient care
  • Therapeutic Options training
  • Restraint training
  • Detail-oriented
  • Superior customer service
  • Relationship building and management
  • Conflict de-escalation
  • Conflict resolution techniques
  • First aid and CPR certified
  • Reliability

Timeline

Senior Medical Security Officer

Ancora Psychiatric Hospital
12.2024 - Current

Human Service Technician

Ancora Psychiatric Hospital
04.2004 - Current

Shift Manager

Burger King
02.2002 - 06.2004

High School Diploma -

Camden County Technical School

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