Brigitte Hinostroza
Summary
Competent and self driven hospitality professional with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning and guest services including logistics, venue selection and catering. Seeking opportunities to leverage expertise in a dynamic and customer focused environment.
Overview
2
2
years of professional experience
Work History
Assistant Event Coordinator
Orange County Convention Center
08.2023 - Current
- Set up and dismantle exhibit hall and meeting rooms in accordance with safety codes.
- Accurately interpret and carry out detailed specifications in written and diagram form
- Confirm readiness of all room sets for completion and accuracy
- Interact in a positive and responsive manner with show management.
- Perform other related duties as required.
Convention Guide
The Walt Disney Company
07.2023 - Current
- Checked in attendees for event, providing a seamless registration process
- Addressed enquires regarding various events while demonstrating excellent customer service skills
- Acted as greeter, ensuring a warm and welcoming atmosphere.
- Organized events such as Halloween and and Christmas parties and contributed to the success of Epcot Flowers and Garden Festival.
Guest Services Support Expert
World Center Marriott
06.2023 - Current
- Responsible for enhancing the dining experience.
- Ensure efficiency of the food and beverage operations.
- Manage table setting and cleaning of work areas and the restocking of supplies.
- Managing dining menu by reading and verifying accuracy of the information.
- Hands on execution of physical tasks that includes lifting and placing heavy objects.
- Ensuring safe work place by adhering to company procedures and policies and upholding high quality standards, including personal appearance and professional communication.
Host, Barista and Banquet Server
JW Marriott
09.2021 - 10.2022
- Took initial drink orders and relayed information to wait or bar staff.
- Supported needs of diners and wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
- Provided patrons with estimated waiting times during peak service hours.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Learned and adhered to cafe recipes and standards for preparing drinks and food.
- Attended to special guest needs and requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
Education
Associate of Arts - Banking Administration
Institute SISE
Lima, Peru06.2015
Skills
- Workflow Management
- Locating venues
- Service Coordination
- Agenda Setting
- Guest Relations
- Time Management
- Microsoft Office
- Cashnet
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Event Coordinator
Orange County Convention Center
08.2023 - Current
Convention Guide
The Walt Disney Company
07.2023 - Current
Guest Services Support Expert
World Center Marriott
06.2023 - Current
Host, Barista and Banquet Server
JW Marriott
09.2021 - 10.2022
Associate of Arts - Banking Administration
Institute SISE
Similar Profiles
Keith BrooksKeith Brooks
Assistant Set-Up Supervisor at Orange County Convention CenterAssistant Set-Up Supervisor at Orange County Convention Center
Hidcliffe HainrickHidcliffe Hainrick
Event Setup Worker at Orange County Convention CenterEvent Setup Worker at Orange County Convention Center
Patrick WilliamsPatrick Williams
Network Analyst at Orange County Convention CenterNetwork Analyst at Orange County Convention Center