BRIGITTE MARK
Plantation,FL
Summary
Experienced Bartender with 15+ years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills.
Overview
15
15
years of professional experience
Work History
Craft Bartender (for 2 Restaurants)
Posh Lounge/ Eve On The Water (both By Janho Group
Las Olas, FL
07.2021 - Current
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Built relationships with vendors to manage orders and negotiate costs.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Received and processed stock into inventory management system.
- Strong communication skills along with the ability to officially listen and retain multiple orders at once
- Ability to problem solve negotiate a diversity of customer issues
- Reconcile daily transactions, balance cash registers and deposited bars earnings nightly
- Worked with management to plan an implement specially events to booster customer numbers and profits
- Trained new bartenders to increase knowledge of drink preparation and upselling techniques
- Control portion sizes and garnishing for optimal cost controls
- Advertised, marketed and recommended drink options to get to increase get satisfaction
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Bartender / Red
Door Asian Bistro, Las Olas
Fort Lauderdale, FL
10.2019 - 02.2021
- Reconciled daily transactions, balanced cash registers and deposited bars earnings nightly
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Engaged in small talk with clientele to build rapport and earn repeat business
- Stayed up-to-date on the latest in mixology, bar equipment and sanitation standards and passed all inspection
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing a pleasant dining experience to customers and smoothing the process for wait staff
Bartender Shift Manager
Stratford’s
Hollywood, FL
03.2015 - 08.2019
- Controlled portion sizes and garnishing for optimal cost controls
- Reconciled daily transactions and balanced cash register
- Worked with management to plan and implement special events to boost customer numbers and profits
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol and other supplies
- Trained new bartenders to increase knowledge of drink preparation and upselling technique
Salon Manager / Haircuttery
Sunrise, FL
10.2012 - 02.2015
- Supervised front end of store, answered phone to book appointments, inventoried sale area and coordinated employee schedules
- Developed new hair styling techniques to increase satisfaction and number of return customers
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Recommended products to customers to meet current needs or resolve specific concerns
- Briefed employees about salon's success and announced monthly sales goals
- Increased sales within months by providing exceptional service and leadership and maintaining positive and energetic attitude
Bartender
Quarterdeck Restaurants
Fort Lauderdale, FL
07.2009 - 10.2013
- Processed transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
- Trained new bartenders to increase knowledge of drink preparation and upselling techniques
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing a pleasant dining e experience to customers and smoothing the process for wait staff
- Multi-tasked to meet customer, business operations and server needs with minimal errors or delays
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
Education
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Hillsborough Community College
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Empire Beauty School
2009
High School Diploma - undefined
Brandon High School
1992
Skills
- Extensive spirits knowledge
- Safe serving knowledge
- Proficient in mixology
- Outstanding customer service
- Outgoing personality
- Problem solving
- Strong communication skills
- Operations and ownership background
Timeline
Craft Bartender (for 2 Restaurants)
Posh Lounge/ Eve On The Water (both By Janho Group
07.2021 - Current
Bartender / Red
Door Asian Bistro, Las Olas
10.2019 - 02.2021
Bartender Shift Manager
Stratford’s
03.2015 - 08.2019
Salon Manager / Haircuttery
10.2012 - 02.2015
Bartender
Quarterdeck Restaurants
07.2009 - 10.2013
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Hillsborough Community College
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Empire Beauty School
High School Diploma - undefined
Brandon High School
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