BRIGITTE MCATEER
McBee,SC
Summary
Goal-driven Healthcare Administration professional well-versed in hiring, training and managing employees to provide exceptional healthcare services. Highly organized and hardworking with excellent planning and program management skills. Very dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals as well as deadlines.
Overview
13
13
years of professional experience
Work History
Multi-Specialty Practice Administrator
Tidelands Health
2200 Ammons Lane(Market Common)
09.2023 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- MIPS
- HEIDS
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created and implemented organizational policies and procedures.
- Work closely with Medical Director and VP
- Payroll
- Handle all complaints
Site Administrator
CareSouth Carolina
01.2019 - 06.2023
- Interacts verbally and non-verbally with both patients and employees on a daily basis consistent with CareSouth Carolina's mission and service standards Accountable for ensuring all patients have the highest patient experience Consistently acknowledges all correspondence promptly to maintain clear and open communication with my staff on a daily basis Reports HIPAA, Joint Commission or corporate compliance violations to the proper organizational authority Disciplinary actions Preforms yearly performance appraisals Manages time to be present to observe interaction between employees and patients Receives and investigates patient complaints Oversees handling of cash for patient services and petty cash Interviews/hires staff to ensure the office has adequate staffing Payroll using a system called kronos Compiles, assess and report data for reports such as productivity and other reports as necessary
- Monitors building maintenance, housekeeping and IT equipment for the facility Oversee of Risk Management for the entire site
- Manages a large facility that is very busy with employees including providers, nurses, phlebotomist, counselors and medical office assistant staff
- Attends weekly and monthly meetings to stay abreast of any changes within the company
- Plans and coordinates all time off among staff
- Works closely with upper management to ensure the facility runs
- Implemented systems to improve process efficiency and reduce project duration.
Patient Experience Technical Advisor
CareSouth
08.2016 - 01.2019
- Leads/Conducts trainings for all Front Office Staff through oral, visual and written presentations Monitors, evaluates and follow ups with the effectiveness of all trainings Attends meetings and conferences to stay abreast of any new insurance changes or EMR changes Yearly Competencies on Medical Office Assistants Assist with interviews for Medical Office Assistants Train new Medical Office Assistants upon hire on the EMR and all aspects of the front office Retrain staff as needed Train staff of changes to come up whether it is on the EMR or their other duties Perform Yearly evaluations on Medical Office Assistants (floaters) Performs quarterly audits to ensure all front office are meeting the company standards Always available to answer any questions/concerns of the front office staff Ensure all schedules are correct at each location/create templates for the schedules Manage time for my employees Keeping of the floater Medical Office Assistants schedules Works closely with the COO and Site Administrators to keep them abreast of any site findings Ensures all duties are completed in a timely manner
Front Office Manager
Caring Heart Pediatrics
07.2012 - 08.2016
- Worked closely with Provider/Owner to achieve optimal productivity and practice growth Credentialing Billing Over all front office duties and training Kept providers and the offices license's current Worked with all insurance representatives to ensure the office was in compliance Medical Records
- Attended meetings to kept abreast of any insurance changes
- Always stayed current with anything new to make sure the office was running successful
Medical Office Assistant
CareSouth Carolina
08.2011 - 07.2012
- Adhered to strict HIPAA guidelines to protect patient privacy
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Provided prompt, polite and professional in-person and telephone customer service
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Insurance verification EHR
Receptionist
CareSouth Carolina
Hartsville. SC
05.2010 - 08.2011
- Type memos or any documents the executive directors would need Typed up all the minutes that were taken at the monthly board meeting Ordered all office supplies Performed all clerical duties such as copying, faxing and incoming and outgoing/incoming mail Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
McBee HIgh School
Bachelor of Arts - Health Care Administration, Psychology
Ashford University
Master of Arts - Health Care Administration
Ashford University
Skills
- Risk Assessment Staff Training Customer Satisfaction
- Professional Relationships Investigation Documentation Staff Scheduling
- Microsoft Office Operational Standards Quality Patient Care Staff Education Facility Management
- Staffing Requirements Medicare Compliance Medicaid Compliance
- Electronic Health Records Systems Incident Reports
- Emergency Readiness
- Clinical Quality Program Standards HIPAA Guidelines
- Healthcare Ethics Corrective Actions Routine Inspections
- New Hire Training
- Managing Medical Practices
- Best Practices and Standards
- Supply Ordering
- Referral Management
- Routine Inspections
- Financial Forecasting
- Payroll Administration
- Managing Practice Operations
- Managing Files and Records
- Policy and Procedure Development
- Electronic Health Records
- Budget Oversight
- Family Medicine
- Disaster Preparedness
- Staff Meetings
- Workflow Planning
- Practice Management
- Operational Requirements
- Policy Implementation
Timeline
Multi-Specialty Practice Administrator
Tidelands Health
09.2023 - Current
Site Administrator
CareSouth Carolina
01.2019 - 06.2023
Patient Experience Technical Advisor
CareSouth
08.2016 - 01.2019
Front Office Manager
Caring Heart Pediatrics
07.2012 - 08.2016
Medical Office Assistant
CareSouth Carolina
08.2011 - 07.2012
Receptionist
CareSouth Carolina
05.2010 - 08.2011
High School Diploma -
McBee HIgh School
Bachelor of Arts - Health Care Administration, Psychology
Ashford University
Master of Arts - Health Care Administration
Ashford University