Brigitte Medrano
Houston,AL
Summary
Dedicated, hardworking bilingual management professional with 7 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mendocino Farms
08.2020 - Current
- Coaching and development of team members
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Sales building for in store sales and catering
- Scheduling and forecasting
- Passing monthly steritech inspections
- Correctly calculating inventory and investigating variances
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Store Manager
Kura revolving sushi bar
10.2017 - Current
- Supporting Store manager
- Overseeing daily operations by following company and health department guidelines and ensuring a safe working environment
- Trouble shooting issues ranging from; Employees calling out to a pipe being broken
- Training and coaching new employees and current staff
- Ordering food and supplies, Reconciling invoices, Performing Inventory
- Hiring and scheduling
- Maintaining a positive and efficient environment
- Ensuring guest are happy.
Server
Landry's seafood
01.2016 - 08.2017
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about menu selections and made recommendations when requested
- Made sure the guest had a wonderful dining experience.
Shift Lead- Server
Gringos Tex-Mex
01.2015 - 12.2016
- Assisted the closing manager by checking each servers individual sections when they were completed.
Server/Host
Pappas Seafood House
01.2013 - 12.2014
- Trained in customer service outgoing host with a dedication for positive guest relations
- Server in a fast-paced restaurant with high volume dining, customer service and cash handling background
- Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals
- Making sure the guest needs are taken care of.
Sales Associate
Aeropostale
01.2012 - 12.2014
- Cash register and cash handling skills
- Staging tables and ensuring they stay organized and neat
- Answering any customers questions and assisting with any needs.
Education
Some college -
Lone Star College
Houston, TXHigh school diploma -
Nimitz high school
Houston, TX01.2013
Skills
- Quality Control
- Staff Management
- Purchasing
- Point of Sale (POS) system operation
- Supply Ordering and Management
- Passion for customer satisfaction
- Catering Services
- Coaching and Mentoring
- Cost controls
- Relationship Building
- Detailed Oriented
Certification
- Food Handler Certification
- TABC Certified
- ServSafe
Languages
Spanish
Professional Working
Timeline
Restaurant Manager
Mendocino Farms
08.2020 - Current
Assistant Store Manager
Kura revolving sushi bar
10.2017 - Current
Server
Landry's seafood
01.2016 - 08.2017
Shift Lead- Server
Gringos Tex-Mex
01.2015 - 12.2016
Server/Host
Pappas Seafood House
01.2013 - 12.2014
Sales Associate
Aeropostale
01.2012 - 12.2014
Some college -
Lone Star College
High school diploma -
Nimitz high school
Similar Profiles
Mauricio MezaMauricio Meza
Team Member at Mendocino FarmsTeam Member at Mendocino Farms
Rhea Monae WoodsRhea Monae Woods
Regional Hospitality Lead at Mendocino FarmsRegional Hospitality Lead at Mendocino Farms
Alexa Mendoza TrevinoAlexa Mendoza Trevino
Hospitality at Mendocino FarmsHospitality at Mendocino Farms
Carlos MejiasCarlos Mejias
Manager at Mendocino FarmsManager at Mendocino Farms
Jennifer BrownJennifer Brown
Customer Success Tax Expert at IntuitCustomer Success Tax Expert at Intuit