Brigitte M. Long
Milton,Vermont
Summary
Professional purchasing expert prepared for impactful roles in procurement. Developed and maintained strategic supplier partnerships, optimizing procurement processes. Known for collaborative teamwork and achieving results in dynamic environments. Skilled in contract negotiation and supply chain optimization. Experienced with supplier relationship management and contract negotiations. Utilizes strategic sourcing to optimize procurement processes. Knowledge of inventory management and cost analysis.
Overview
34
34
years of professional experience
Work History
Purchaser/Buying
Smith Drug Company (company Downsized Department, Position Eliminated
04.2017 - 10.2025
- Achieved 97% service level for products supplied to pharmacy base.
- Streamlined procurement processes for over 60 vendors, ensuring compliance with contracts.
- Coordinated back-order releases, updating pharmacies and the sales team efficiently.
- Adjusted buying strategies for seasonal trends and account contract changes.
- Maintained accuracy in product deliveries through timely PO confirmations.
- Sourced alternative inventory solutions when manufacturer minimums were unmet.
Bar Manager (Part-time)
Zachary’s Restaurant & Bar
01.2022 - Current
- Streamlined bar operations, enhancing efficiency in inventory and staffing management.
- Trained and supervised bar staff, ensuring exceptional service quality and standards.
- Conducted regular inventory audits, minimizing waste and controlling operational costs.
- Collaborated with staff to create innovative cocktail menus, boosting customer satisfaction.
- Ensured compliance with health and safety regulations, maintaining liquor licensing standards.
- Resolved customer complaints effectively, fostering loyalty and repeat business.
Customer Service Representative
Blodgett Plumbing & Heating (Sold)
11.2016 - 04.2017
- Facilitated customer satisfaction by accurately processing phone orders and product inquiries.
- Executed efficient product transfers from multiple warehouses to fulfill customer orders promptly.
- Managed return authorizations for manufacturer returns, ensuring proper tracking for credit receipt.
- Maintained organized records of returns, verifying credits were filed and documented accurately.
- Developed and delivered detailed quotes for customers regarding parts and showroom items.
- Monitored HVAC Rheem rebate submissions for Vermont Energy Efficiency programs, ensuring compliance and accuracy.
- Collaborated with the accounting department to rectify discrepancies in customer credits effectively.
- Provided exceptional support to customers by resolving inquiries and concerns regarding orders.
Procurement Category Manager
Dowling’s Inc. (Business Closed)
06.2011 - 08.2016
- Achieved 98% service level for consistent product delivery to customers.
- Negotiated and updated contract terms, ensuring funding and product line reviews.
- Identified discrepancies in purchase orders and invoices, creating necessary billbacks.
- Secured promotional ad space in catalogs, collaborating with vendors on product performance.
- Developed promotional marketing strategies and coordinated vendor participation at trade shows.
Store Manager
Breakyard Store & Deli
01.2006 - 01.2011
- Enhanced store performance by fostering a positive customer service environment.
- Motivated and trained staff to improve teamwork and service quality.
- Maintained store appearance and merchandise levels to meet company standards.
- Ensured compliance with loss prevention policies to reduce shrinkage.
- Managed cash handling processes, including summaries, deposits, and inventory organization.
- Streamlined data processing for item sales and coordinated product pricing.
Sales, C/S, Inventory Management, MIS Dept, +
Dowling’s Inc./Burlington Drug Company
01.1992 - 01.2006
- Achieved efficient inventory control across all product divisions.
- Delivered exceptional customer service in convenience store and contracting roles.
- Streamlined order processing in Management Information Systems department for both divisions.
- Executed order picking, stocking, and freight tasks in warehouse environment.
- Thrived in fast-paced environments, maintaining high productivity levels.
- Demonstrated self-motivation and personal responsibility in all job functions.
Education
High School Diploma -
Bellows Free Academy
St. Albans, VT06.1990
Skills
- Knowledge of ERP, POS, MIS programs
- Decades of experience in Procurement, Management, Inventory Control, Sales and Customer Service
Timeline
Bar Manager (Part-time)
Zachary’s Restaurant & Bar
01.2022 - Current
Purchaser/Buying
Smith Drug Company (company Downsized Department, Position Eliminated
04.2017 - 10.2025
Customer Service Representative
Blodgett Plumbing & Heating (Sold)
11.2016 - 04.2017
Procurement Category Manager
Dowling’s Inc. (Business Closed)
06.2011 - 08.2016
Store Manager
Breakyard Store & Deli
01.2006 - 01.2011
Sales, C/S, Inventory Management, MIS Dept, +
Dowling’s Inc./Burlington Drug Company
01.1992 - 01.2006
High School Diploma -
Bellows Free Academy
Strengths
- -Dedicated and loyal employee
- -Efficient whether working independently or in a team environment
- -Highly organized, detail oriented and professional
- -Effective problem solver