Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brigitte Patalaki

Villa Park,IL

Summary

Accomplished professional with a strong background at United Airlines, focusing on customer service and team development. Proven track record of enhancing agent performance through strategic communication and attentive listening. Proficient in multitasking and cultivating a high-performance culture, resulting in superior customer satisfaction and operational success. Resourceful Lead Agent known for high productivity and efficient task completion. Possess key skills in team leadership, problem-solving, and workflow management, ensuring smooth operations within diverse environments. Excel in communication, adaptability, and conflict resolution, driving positive outcomes and fostering collaborative team dynamics.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Lead Agent

UNITED AIRLINE
01.2024 - Current
  • My job is to provide support and mentorship to frontline agents, ensuring that they are equipped to handle various customer inquiries and challenges effectively.
  • By demonstrating patience and empathy, lead agents not only enhance the skills of their team but also contribute to a positive customer experience.
  • Their guidance helps frontline agents navigate difficult situations, ultimately fostering a culture of excellence in customer service and improving overall satisfaction.

Reservation Agent

UNITED AIRLINE
01.2021 - 01.2024
  • As a Reservation Agent, your role would involve several key responsibilities aimed at providing excellent customer service and ensuring a smooth booking process.

Ramp Service Agent

United Airlines
01.2017 - 01.2020
  • Load and unload of baggage, cargo, freight, and company materials on and off aircraft.
  • Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts, and other equipment.
  • Marshal aircraft, working closely with teammates to ensure there is a safe path for the aircraft, jet bridge, vehicles and equipment.
  • Answer inquiries regarding general travel information.
  • Perform duties in the departure lounges and boarding gates when enplaning and deplaning passengers.

Ramp Service Agent

Envoy Airlines
01.2015 - 01.2017
  • Load and unload of baggage, cargo, freight, and company materials on and off aircraft.
  • Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts, and other equipment.
  • Marshal aircraft, working closely with teammates to ensure there is a safe path for the aircraft, jet bridge, vehicles and equipment.
  • Answer inquiries regarding general travel information.
  • Perform duties in the departure lounges and boarding gates when enplaning and deplaning passengers.
  • Determine flight close-out times and prepare, complete and check various flight forms for accuracy.

Health Care Provider

LALIN HEALTH CARE
03.2011 - 12.2012
  • Provided care for old women.

Health Screening Specialist

PROVANT HEALTH SOLUTIONS
01.2011 - 01.2012
  • Perform biometric screening at client sites, BMI, blood pressure, height/weight, and finger stick for blood collection.

Health Screening Coordinator

QUEST DIAGNOSTIC
01.2011 - 01.2012
  • Set up and maintained the client-registration station for health screenings and events.
  • Performed and coordinated health-based screening and registration of clients, in a timely manner.
  • Educated and explained clients about required paperwork and biometric procedures.
  • Calculated and analyzed BMI and body fat percentage for clients.
  • Tested blood samples and checked cholesterol, glucose, and hemoglobin levels.
  • Measured and documented blood pressure, height, and weight of clients, accurately.
  • Operated and maintained cuffs, full-body sensors, and Cholestech machine, properly.
  • Communicated and discussed individual screening outcomes to respective clients.
  • Addressed health requirements of clients and provided relevant health advice.
  • Attended and participated in various health fairs and promotional events, as required.

Customer Service Representative

ELIZABETH NPKALA STORE
01.1990 - 01.2001
  • Serves customers by selling products and meeting customer needs.
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule.
  • Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
  • Focuses sales efforts by studying existing and...

Education

Medical Assisting Program -

SANFORD-BROWN COLLEGE
IL
01.2011

General Education Courses -

Triton College
IL
01.2008

Associate of Arts - Human Resources

Triton College
IL

Skills

  • Multitasking ability
  • Customer service
  • Employee training
  • Team building
  • Conflict resolution
  • Performance management
  • Reservation systems
  • Communication skills
  • Data analysis
  • Ethical standards
  • Effective communication
  • Engaging presentations
  • Active listening

Certification

  • CPR Certified
  • Trained in HIPAA & OSHA regulations
  • Medical assistant certificate

Timeline

Lead Agent

UNITED AIRLINE
01.2024 - Current

Reservation Agent

UNITED AIRLINE
01.2021 - 01.2024

Ramp Service Agent

United Airlines
01.2017 - 01.2020

Ramp Service Agent

Envoy Airlines
01.2015 - 01.2017

Health Care Provider

LALIN HEALTH CARE
03.2011 - 12.2012

Health Screening Specialist

PROVANT HEALTH SOLUTIONS
01.2011 - 01.2012

Health Screening Coordinator

QUEST DIAGNOSTIC
01.2011 - 01.2012

Customer Service Representative

ELIZABETH NPKALA STORE
01.1990 - 01.2001

Medical Assisting Program -

SANFORD-BROWN COLLEGE

General Education Courses -

Triton College

Associate of Arts - Human Resources

Triton College

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