Brigitte Schumacher
Dallas,TX
Summary
Personable Front Office Administrator with 40 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
19
19
years of professional experience
Work History
Office Services Supervisor
Williams Lea
05.2025 - Current
- Supervise office services team, ensuring efficient workflow and timely task completion.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Trained and mentored staff on company policies and best practices for service delivery.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained a clean and organized work environment by establishing daily maintenance routines for shared spaces such as conference rooms and break areas.
- Supervised daily mail distribution, minimizing delivery errors and improving overall organizational effectiveness.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 2 employees.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Monitored front areas so that questions could be promptly addressed.
Front Office Administrator
Houlihan Lokey
09.2017 - 05.2025
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Schedule travel for 25-30 Analysts, Associates, and Sr. Vice Presidents in various department lines of business.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Screened visitors and issued badges to maintain safety and security.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expense reports for 25-30 Analysts, Associates, and Vice Presidents in various lines of business
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Receptionist/Administrative Assistant
Widerman & Company
10.2006 - 06.2016
- Assisted the President in various administrative duties.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to 15 staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Coordinated scheduling for meetings and appointments, optimizing use of office resources.
Education
High School Diploma -
Gloucester City HS
Gloucester City, NJNo Degree - Medical Administrative Assistant
Camden County Community College
Camden, NJSkills
- Expense Reporting
- Travel Arrangements
- Administrative Support
- Schedule and calendar management
Entrepreneurial ship, Artist, Writing
50 Shades of Beauty Skincare Line
Pure Grace Skincare Line
Abstract Artist
Timeline
Office Services Supervisor
Williams Lea
05.2025 - Current
Front Office Administrator
Houlihan Lokey
09.2017 - 05.2025
Receptionist/Administrative Assistant
Widerman & Company
10.2006 - 06.2016
High School Diploma -
Gloucester City HS
No Degree - Medical Administrative Assistant
Camden County Community College
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